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    Cancel CTO Order

    Discussion in 'Lenovo' started by BNHabs, Apr 24, 2011.

  1. BNHabs

    BNHabs Notebook Deity

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    Am I allowed to cancel a CTO order as long as it hasn't shipped?
     
    BNHabs, Apr 24, 2011
    #1
  2. Duckfart

    Duckfart Notebook Evangelist

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    I was able to on my X120.
    When I first called CS, they said it would be cancelled and I would be receiving a notice via email.
    It never happened. I called back several times and they said it was done, but I could still log on and check my order, which showed in progress.

    When I spoke to a salesmen, he was able to cancel immediately; I checked the order and it was no longer valid.
     
    Duckfart, Apr 24, 2011
    #2
  3. lyrebird

    lyrebird Notebook Geek

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    sometime people call to cancel to speed up the shipping process!
     
    lyrebird, Apr 24, 2011
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  4. ferganer80

    ferganer80 Notebook Consultant

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    I cancelled mine but it took me numerous calls to confirm it had been cancelled.
     
    ferganer80, Apr 24, 2011
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  5. filmbuff

    filmbuff Notebook Consultant

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    this is totally bogus.
     
    filmbuff, Apr 24, 2011
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  6. neww520

    neww520 Notebook Enthusiast

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    I called to cancel my order Friday and it still shows a shipping date early next week when I check my status. She told me I would get an email confirmation when it was cancelled. I already recieved my mouse and a headset, and I plan to reorder the w520 with a different config. Not sure if I will have to send the mouse and headset back and start from scratch when I reorder, or if they just charge me for the mouse and headset so I don't have to send it back and reorder. I hope they don't send the computer, but I know there is a delay between what goes on at customer service and the warehouse.
     
    neww520, Apr 24, 2011
    #6
  7. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    It might be bogus but it's the truth. Lenovo's order system is pretty bad. Sometimes I think it's still using IBM punch cards.
     
    Thors.Hammer, Apr 24, 2011
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  8. filmbuff

    filmbuff Notebook Consultant

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    the ordering system is bad but there's no truth that calling in to cancel an order is going to somehow accelerate the system getting built sooner and out the door quicker to the buyer.
     
    filmbuff, Apr 24, 2011
    #8
  9. plympton

    plympton Notebook Guru

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    Apparently there is a 'priority list' you can get on. Don't know if there is truth to that. I have anecdotal evidence that their shipping dates and order fulfillment queue are both governed by a random nmber generator...
     
    plympton, Apr 24, 2011
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  10. ST_Jim

    ST_Jim Notebook Enthusiast

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    I'd rather use punch cards than paper tape (having used both in my younger days!) :D
     
    ST_Jim, Apr 24, 2011
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  11. Kaso

    Kaso Notebook Virtuoso

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    Don't forget to put that weight on the deck of cards or you'll miss a few orders! :D

    [​IMG]​
     
    Kaso, Apr 24, 2011
    #11