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    Can't seem to order parts (screw kit) for my T61

    Discussion in 'Lenovo' started by Amn, Sep 29, 2008.

  1. Amn

    Amn Notebook Geek

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    So I have a machine I bought from the States sent to Europe where I live through a third party. It is a CTO model, more precisely a 7658CTO model. I cannot get to order the extra screws kit. I type in the FRU number at various input fields, yet it tells me the part not found. Do I have to resort to calling their customer support and order by phone? Has anyone succeeded with ordering such parts over the Web? In such case, is there a link that lists the price and the possibility to submit an order for the kit? I have spent an hour now trying to find the page, and I think I have been all over the website of both Lenovo and IBM customer service. That is frustrating. FYI, the part FRU is 42W2441 (yes as you will see it says FRU, nor MFG or something) as listed on this page: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67917

    Help :)
     
  2. Everway9

    Everway9 Notebook Consultant

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  3. Amn

    Amn Notebook Geek

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    Thanks. I have no problem finding the screws kit compatible with my laptop though. I thought to order from Lenovo however, and that is where the problems seem to appear...They list, as quoted, the screws kit on their website, yet the same website does not accept the search for the FRU. I might have to order them by phone, I guess. Still, anyone did this over Web before and gotten it to work?