Can I request compensation from lenovo?

I bought a thinkpad x120e these days. When I was using it the first day, the monitor was suddenly down and it displayed nothing, I lost all the files I worked on it.Sucks. Then I contacted the lenovo technical support. They told me the laptop needed to repair or to replace a new one. I contacted lenovo sales then and the sales told me they do not have any option to send a replacement unit. The only choice for me is to return it and place a new order.

I am so disappointed and unsatisfactory with lenovo's service because I am using the new laptop to do my final exam and project. I also think it's my right to require lenovo to replace a new one for me. Anyone can tell me how to request compensation from lenovo and what compensation can I get from lenovo?

Thank you so much!

 

None. Lenovo isn't responsible for your data or any data loss caused by their computers.

You could ask to have a technician come and he could take the final exam for you... if you ask nicely

 

hm. don't you use backups for important things?

 

I don't think there is anything you can do. Even if Lenovo were to send you a new computer right away, they are notoriously slow to ship. You might want to try to call multiple times and see if different reps might be more willing to help. I know that I've gotten very different answers on the same question from different reps. Other people may have better suggestions but I think you are going to have to make it through your finals on your old computer while they fix your new one.

 

You sure the files aren't still on the hard drive? I would pull it out and hook it up to another computer just to make sure.

Other than that, consider it a lesson learned. Backup your stuff.

 

Lenovo and all other PC vendors will not compensate you for the data on the hard drive, not even hard drive manufacturer will do that. Get a 2.5 sata enclosure from radio shack and bestbuy and more all the files over to your old computer.

 

Have you considered hooking up the system to an external monitor to see if you could get your files off?

This is one reason I think choosing an onsite warranty is huge. If there is an issue, you can have them there in 24-48 hours to take care of the problem for you. It's a small amount to pay to make sure you get service when you need it.

Lenovo has no responsibility for your data. As much as it's lousy that you can't access your data, crap happens. Keeping a secondary copy of anything as important as a final is a good idea.

I feel for you, but I also know that if Lenovo could ship 100% perfect product, they would. I'm sure it passed QA testing, or it wouldn't have shipped out.

 

I feel for you OP as my x100e died right at finals as well. Luckily my y460 is always running strong and stepped in.

It may take more than one case of the laptop not working to warrant a replacement. They can't just hand out new laptops for everyone who has a problem with their laptop. I would let them repair it and if the problem persists, ask for a replacement.

I can tell you the exact amount of compensation you can expect to get; $0

Laptops break, go wrong, and wear out. Learn from this and with a little luck, you may not have to experience this again.

 

1) Let this be a lesson to you: make backups.

2) Hardware failure and replacement of the failed parts is covered under warranty. "Compensation" for lost work, time, or mental health is not.

 

If I were you I would get myself a SATA->USB converter or a 2.5" enclosure if you don't already have one. That way if your laptop fails, but your hard drive is intact, you can recover everything by popping out the HDD and using it as a portable disk.

 

I would not count on the fact that convertor would save my data, more often than not it is the hard drive that become defective first in a laptop. Always make backup, it sometime might seem like a monotony task however you will end up thank yourself that you did that.

 

For me, getting the HDD out and trying to read it on another machine would be the first thing to do. While some do die at a very early age, it's far more likely that an early problem lies with other hardware such as a connection working loose.

John