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    Called Lenovo to request a specific part number for my LCD, got denied

    Discussion in 'Lenovo' started by Ref, Sep 17, 2008.

  1. Ref

    Ref Notebook Geek

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    I called Lenovo today and I told them I would like to specify the part number of the LG screen for my W500 order.
    They connected me to someone with an American accent, and I was told that they are unable to specify the part number and that I will just get whatever they will have in stock.

    Did anyone successfully request a specific part number LCD panel? Or does Lenovo not do this?
     
    Ref, Sep 17, 2008
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  2. owkia

    owkia Notebook Guru

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    This is the only situation where I've seen them allowing a request. So if you get a Samsung and it really looks horrible then you might give that a try.
     
    owkia, Sep 17, 2008
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  3. Jmmmmm

    Jmmmmm Notebook Consultant

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    I don't think the reps have the ability to give you a specific version of a part. They can just order the part and you get what's in stock.
     
    Jmmmmm, Sep 17, 2008
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  4. hgl

    hgl Notebook Guru

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    Yeah... I called 2 times and they said they could not give me the serial number of any part of the computer until it is fully builted :(....

    That was after I asked if I could request the LG panel and not the Samsung... they put what they have in stock. Just hope that all the samsumg are gone! :p
     
    hgl, Sep 17, 2008
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