Buying an IdeaPad Y? BEWARE

Hi all,

I bought an IdeaPad Y560 on August 26th. It has been in service since Sept 20th till now (Nov 14th) with no foreseen expected finish day.

The problem is that the hinges is possibly too weak to hold the LCD assembly as described by the following email sent from Senior Support Manager Assistant of my regional Authorized Service Provider to the Service operation EET & MEA and the Regional Service Delivery Manager.


"
Message from "XXXXXXXX XXXXX" <[email protected]> on Sun, 17 Oct 2010 14:57:21 +0400 -----
To: "????? ??????" <[email protected]>
cc: "????.???????" <[email protected]> and others
Subject: hinges issue with the model Y560


Dear XXXXX (Regional Service Delivery Manager),

Reference to our phone call regarding the Lenovo model Y560

We are facing a problem with 2 different customer regarding the setting aria of the LCD hinge.

This area is too weak to hold the LCD, so after few weeks from using the machine it comes out form its place (check the attached pic)

Please advice if there is an issue regarding this machine, we need to replace in these both machine the base enclosure and the key board cover.

Serial number: QB?????703
Model: QB00042642

Serial number: QUB?????716
Model: QB00042642

Best regards.
XXXXXXX XXXX
Senior Support Manager Assistant

HP, Lenovo, Acer, Fujitsu and Samsung
Authorized Service Provide
"

Moreover, If you aren't aware of the other problems, the system has a poor 6 bit display which suffers different from a gradient problem (it is not a problem for me though), and the latest BIOS update suffer some throttling problems that didn't exist for i5 on previous versions. (You could safely assume that if an i5 system throttles, then it will be a serious problem for an i7 system.

I cannot complain enough of the poor service provided by LENOVO that is claimed to be a good company, this does not include the regular employees only but the top management who seem as careless as the others. (They all promise to call back but never do, they ignore emails, they don't mention an expected finish date even when i sent like 5 or 6 emails to the regional manager)

To be fair, this could be a regional problem, but the hardware problem is universal.

I hope someone from LENOVO is listening to these complaints, but i highly doubt it.

 

That's certainly a ridiculous amount of time for a laptop to receive service, at that point the company should just be accepting it as a return and giving your money back or a different model.

I'm not up on my abbreviations, but assuming MEA is Middle East Africa but what is EET, Eastern Europe and T = ? . I would definitely say that service is going to vary by region, even though it shouldn't of course.

 

EET & MEA ( Eastern Europe, Turkey, Middle East & Africa)
It is more ridiculous that the regional and service managers are aware of the case and didn't take actions.

 

hmm weired, file a complaint with the BBB if need be. Aso get some type of compensation for not having your laptop. Dont let them push you around!

 

Except the BBB is a U.S.A and Canada based organization so they wouldn't be able to help our friend here that's in the Middle East area Hopefully there's some equivalent organization to the BBB that represents consumers in his area of the world.

 

Can i file it if i am a resident of the US but on vacation?

 

Since the service center is just certified as a Lenovo repair center this is not a U.S. based business and the BBB can only help you with complaints against companies based in the U.S. or Canada. They have no power or sway over those outside of those countries. Instead you should go here to find how to get help in other regions and countries: econsumer.gov - Your site for cross-border complaints.

 

thank you jeffreybaks and Andrew