Buyer beware lenovo RIP OFF support

Anyone considering a lenovo purchase beware- you will have ZERO NONE software support! unless you want to pay on a per incident basis an $99 PER PROBLEM! Microsoft won't support you because it is OEM software. Also read the "Lenovo experts live" info very carefully before you buy- it covers ONE single issue and is deemed resolved when they feel you've reached resolution whether or not the issue is fixed.

DO NOT order the "lenovo Experts Live" "24/7" phone support with your computer UNLESS YOU UNDERSTAND THAT YOU ARE PAYING IN ADVANCE FOR A SINGLE INCIDENT regardless of what the advertising implies. I thought the service was a year of phone support based on the selection options in the ad.

Based on my 2 encounters with Lenovo (the worst I have ever experienced w/ several laptop manufacturers) I will never buy lenovo again and will be looking to get rid of this machine in favor of a manufacturer that will actually support both their hardware and software.

 

Then Fujitsu is well known for good customer care. All the best.


rgds.

 

Well thanks.

Since I'm in software I haven't had much need for support. The binds developers tend to get into are usually kind of weird.

I did a clean install and although I save my product ID. I did the clean install with an MSDN VISTA distribution that rejected my Lenove OEM product Key.

Lenovo helped within policy limits. They sent me recovery disks. However since I had purchased a 32 bit OS, policies were that they could only supply 32 bit recovery disks. I ended up using an MSDN product key.

I've also used the $99 service once. it was superlative and they spent about 8 hours on the phone with me which means that i receive support at about $12/hour. This was on a 3000 N100. The problem was actually in lenove supplied fingerprint software and it was not a known problem at the time.

ANother time, I receive a MS patch that invalidated my Lenovo product key. in that incident neither Lenovo or Microsoft was any real help but I did have a recent backup and recovered.

So my advice to you, is that if you are dying to get a different vendor - do so, because I really don't enjoy reading these entitled steam blowing posts from people who come in here just to criticize lenovo.

 

http://shop.lenovo.com/us/landing_pages/programs/2007/2007_04_techbuddy

Guess it pays to know your computer well. 69 dollars to resolve 1 "incident" is pretty overpriced, especially when it's just phone or chat support. On that page I linked it made it pretty clear it was for 1 incident though.

mrbillz what problem are you having? Post it up here and maybe we can help.

Well actually, how useful the support is depends on the competency of those helping you. I generally find it hard to support users over phone or chat without being able to remote in when I was working as Help Desk.

Renee, how would you rate the service in terms of quality? Are the techs knowledgeable and would you use their support again? At $12/hr they're losing money

 

You must be joking , right?

Fujitsu is the worst , how much have they been overcharging for all of their boring laptops?

But Lenovo is also bad. So is Sony.

But think most of companies are into ripping off people any way.

I dont buy Lenovo but my company bought it and I know how lousy their service is and so they are losing market share in Asia.

I guess what I want to say is not to worry , they will lose money and that is when they see what they will lose by providing this horrible careless service.

 

we ALL have good and bad issues with big manufactures... they are all good...

if you want quality service get an on-site business upgrade.

 

Not really; there has been praises for Fujitsu's customer care in US.


rgds.

 

Let me ask --have you checked how many companies give you free software support? Does Dell? How about Gateway? Anyone else?

Off the top of my head, I don't know anyone that provides software support without a contract for it. Personally, I'm not worried about this problem because a) There are plenty of web forums where you can find support for free if you need it, or tech sites (assuming you know how to Google) and b) being a tech, I do this sort of work myself.

To denigrate Lenovo for not offering free software support when other similar vendors do not is not really a fair gripe.