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    BBB and Lenovo

    Discussion in 'Lenovo' started by batman5315, Jun 20, 2007.

  1. batman5315

    batman5315 Notebook Evangelist

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    Making a complaint with the BBB worked, I filed one Sunday and got a call earlier today (Tuesday). I have a direct phone line contact in the executive department who helped fix some issues with my order. I am free to contact them directly with any further issues.

    I still have a 6/26 ship date but he was able to resolve free gift issues (I want to cancel, reorder and still get the free battery) and gave me a pass on the 15% restocking fee if I am not happy with the machine (I ordered with a non-Meyers EPP. EPP cannot return unless defective)

    All I can say is you will probably get a better response from Lenovo if you do file a BBB complaint. Not a fact, just my experience.

    later
     
    batman5315, Jun 20, 2007
    #1
  2. s4iscool

    s4iscool Notebook Deity

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    did you have to start a new post? the other 345345345 ones werent a good fit for your findings? ...Robin.
     
    s4iscool, Jun 20, 2007
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  3. batman5315

    batman5315 Notebook Evangelist

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    s4iscool, is the attitude really necessary? just trying to post MY experience.
     
    batman5315, Jun 20, 2007
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  4. _SLY_

    _SLY_ Notebook Geek

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    all i have to say is:

    s|e|a|r|c|h : my anti-drug



    it's frustrating to have to read the same stuff over and over and over again when you're looking for relevant information.
     
    _SLY_, Jun 20, 2007
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  5. batman5315

    batman5315 Notebook Evangelist

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    Where was this posted in your "345345345" post search?
     
    batman5315, Jun 20, 2007
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  6. lixuelai

    lixuelai Notebook Virtuoso NBR Reviewer

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    I dont get why dont you guys just ignore this post if you think it has been posted too much? Now even if it cant be ignored I think just 1 reply to politely tell the OP here that this has been brought up here is enough... Do you guys derive satisfaction from telling people off because they made a pretty simple mistake?
     
    lixuelai, Jun 20, 2007
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  7. jd1010

    jd1010 Notebook Evangelist

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    I filed a complaint on sunday as well, but I haven't heard anything back yet. What was the address that you sent your complain to? There was one in New York and one in North Carolina. I sent mine to the North Carolina address.


    3039 Cornwallis Road Bldg 676 / Floor 3 / Office D332
    Research Triangle Park, NC 27709

    I sent it to that address. Is that correct?
     
    jd1010, Jun 20, 2007
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  8. batman5315

    batman5315 Notebook Evangelist

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    I used the NC address
     
    batman5315, Jun 20, 2007
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