Asking for compensation resonable?

DEC 10th- Called in customers service for warranty on my Y570 (Refurbished under 2 months old) on crack. Customer service set me with 2 day shipping from FED EX. 10/10 service

DEC 16th- Warranty was denied. Ok fine. Customer service told me it will be back at my house on DEC 20th (Today).

DEC 19th- Called again to check if my laptop was shipped since I did not receive any kind of tracking number or E-Mail. They don't know anything and said they will E-Mail the depot and wait for tomorrow. I told him it was extremely important I get that laptop by tomorrow since I have a presentation to give.

DEC 20th- No laptop at my door I called again. THE LAPTOP IS STILL IN THE WAREHOUSE! I AM NOW RUINED! I don't have a laptop now to give my presentation. I now have to go out and buy a new laptop and restore my back up on it since my presentation is tomorrow. I asked for compensation and threatened if nothing is resolved I will NEVER BUY LENOVO AGAIN! (I own Y570 and U410 within a 3 month period) I was transferred to a supervisor twice and put on hold about 45 minutes. They told me to wait 3 business days for the manager to call me to discuss/settle with my compensation.

Luckily my buddy was great enough to lend me his laptop, but I have to treat him to dinner (Perfectly reasonable). I am now 40 bucks down the hole because of dinner and about 30 minutes of driving here and back.

For compensation I asked for an upgrade on my Y570 (Hopefully to a Y580 or Y500). Do you think this is reasonable and will they grant me this?

 

I've seen some pretty generous offers from customer service before. Be polite, firm, and patient, and things often work out better than you may expect.

 

I don't know if it's reasonable, but I doubt they'll do it.

 

They gave me a full refund today +50 bucks extra for my troubles!

Going to buy another Lenovo machine again.