Are Lenovo Representatives allowed to refuse their rep ID number?

I asked the rep for his Rep ID Number and he replied very nastily, "Why do you need my rep Id Number?"

I replied, "I need it for future references to keep track of this price matching."

He replied, "No, you cannot have it"

I said, "Are you sure you're allowed to refuse customers your Rep ID number"

He said, "Good bye, **** **** Have a nice day. Thank you for calling Lenovo."


Is this really allowed? I'm sick of these idiots at Lenovo not doing what the say to do (I've had multiple problems in the past two weeks about warranty upgrades, order cancellations, price matching, so it's only fair I ask for his rep ID number to make sure 100% my price match finally takes place).

 

I agree that the customer service for Lenovo, in general, is horrible. your best bet would be to ask for an e-mail to be sent to confirm any cancellations, price matching, etc. Just tell them to send a personal e-mail stating on this particular date you had this particular transaction. Then you will actually have some proof. The trick is to say, "I'm going to wait on the line until I see the e-mail in my inbox." Otherwise you probably won't get the e-mail.

 

So, we pay less, we get less

 

Hahaha, great advice! Funny thing is, this is exactly what I had asked for before I asked him for his rep ID.

I asked him, "Will there be a confirmation sent to my email?"

he replied, "No there won't be. Just check your bank and you should see the credit within 7-10 business days."

So I replied, "Well, can I have your rep ID"

and thats where the following conversation took place.

Needless to say, I don't think it's unfair to request some freaking proof of this conversation ever happening. God knows I've contacted more than one time about these situations and was promised a resolution that never came.

 

I just ask for name... is that good enough if you want to prove something?

 

Ummm, that only proves that you know someone's name. It doesn't prove what conversation took place.

 

You should of just asked for his name

 

^^^^^^^

Insist on an e-mail. Seriously, Lenovo customer service has issues. Just the fact that they have no sort of automated system to give you a cancellation e-mail or customer service record/e-mail shows poor communication. There is a good chance that it will come back and bite you if you don't have some sort of proof that a conversation/agreement took place.

I do quite a bit of purchasing on-line. Any other company I have had business with is able to provide a cancellation number and/or e-mail when you cancel an order. Lenovo just says "We'll send a note to have it canceled." Send a note to who? Hong-Kong. Frequently this system falls through. It did for me. I had a laptop arrive 3 weeks after calling and e-mailing twice to cancel. This is quite common with Lenovo. I didn't have to pay restocking fees because I had proof that I tried to cancel. If you don't have proof, you are gonna have to cross your fingers that the rep you talked to actualy made a record of the conversation. Sometimes that falls through as well.

 

They refuse to email.
Refuse to give confirmation #.
Refuse to give rep #.
It's ridiculous.
Call back again the next day and make sure they did what they were supposed to.

 

i have a treo and this program called "call record"...and i use it EVERYTIME i speak with lenovo and I let them know that "this call may be monitored and recorded for quality assurance" just as the lenovo robot voice states it...so they can't refuse to talk to you legally...there are also 1-party, 2-party consent laws which differ state to state..but this is crossing state lines..so by saying this, you are covered from legal liability

When I say this, they usually think I am an IT guy calling from a small company...I have even had one rep ask what company i work for and i stated this is for consumer use only...he was then boggled to why i said this call might be recorded and i told him the reason b/c of what i've seen on these boards and he chuckled and said he knows exactly what idiot employees im talking about and he insisted he's not one of them...kind of funny