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    Anyone ever utilize their Thinkpad Protection (accidental damage)?

    Discussion in 'Lenovo' started by Arvin, May 5, 2008.

  1. Arvin

    Arvin Notebook Evangelist

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    I bought my thinkpad with 3 years of thinkpad accidental damage warranty. I was just wondering if anyone's had to use the accidental damage warranty and how their experience went. I've heard stories of other manufacturers where they did not honor the accidental damage.
     
    Arvin, May 5, 2008
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  2. Renee

    Renee Notebook Virtuoso

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    I have it. I popped a key off the keyboard and received a new one. I don't know whether that was warranty or accidental damage protection.

    I did read in Help tonight that batteries will be replaced under warranty, I wonder if batteries are warranted the same way as the rest of the machine?
     
    Renee, May 5, 2008
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  3. Arvin

    Arvin Notebook Evangelist

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    oh yeah, nice tip on the keyboard replacement by the way!
     
    Arvin, May 5, 2008
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  4. ponicg

    ponicg Notebook Consultant

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    I have. I've had a cracked LCD on my T40 as well as a cracked hard drive cover. Both were replaced under TPP.
     
    ponicg, May 5, 2008
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  5. ssnseawolf

    ssnseawolf Notebook Consultant

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    How was the quality of replacement parts? Were they used/refurbished or new?
     
    ssnseawolf, May 5, 2008
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  6. gamemint

    gamemint Notebook Evangelist

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    I had to get a new motherboard after spilling coffe on it. Sent the laptop in and had it back withen 3 weeks
     
    gamemint, May 5, 2008
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  7. MattB85

    MattB85 Notebook Evangelist

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    3 weeks? I've never had depot warranty repair turnaround time take more than 3 DAYS.
     
    MattB85, May 5, 2008
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  8. ponicg

    ponicg Notebook Consultant

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    New. The TPP is essentially a warranty that covers pretty much everything.
     
    ponicg, May 5, 2008
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