Problems? See this thread at archive.org.
I found the Direct Selling Directive of the European Community. It does not speak about opened or unopened goods. Anyone has an idea on yes or no? Can one return opened goods?
Consumers are entitled to a cooling-off period of 7 days, which begins on the day that they receive the product. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded or the day written confirmation of the contract was received. During the cooling-off period, the consumer can cancel distance contracts without giving a reason and without incurring charges or penalties other than possible charges incurred in returning the goods. If a supplier fails to provide written confirmation, the cooling off period is extended to three months from the date the goods were received or the contract for the provision of services was completed.
Upon cancellation, the distance seller is obliged to reimburse the consumer within 30 days. Once the contract is cancelled, any credit agreements entered into at the time of the contract will be cancelled as well.
Cancellation will not be accepted, however, in the following cases:
The provision of services have already begun with the consumer's agreement
The price of the goods or services is dependent upon financial market fluctuations that are beyond the supplier's control
The goods cannot be returned because they were made according to the consumer's specifications
The goods are audio/video tapes or computer software whose seals have been broken by the consumer
The goods are newspapers or magazines
The services are gaming and lottery services.
Any legal eagles from Europe ?
Discussion in 'Lenovo' started by perfectionseeker, Apr 9, 2009.
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