Another Lenovo shipping horror story

So I forgot to google about Lenovo's absolutely dreadful order/ship process before I ordered the Y510p. It was originally going to be shipped on Sept 25 (I ordered on Sept 18). Then it got delayed to Oct. 2. Then it got delayed again to Oct 9. Then it got delayed AGAIN to Oct 21. Completely unacceptable.
So I called in today asking how do I cancel my order, and apparently:
- I can only cancel an order by submitting a "cancel appeal" whatever that is, and the customer service guy has to do it for me, can't do it myself
- Once the cancel appeal is submitted it's final. So if the order ships early and I cancelled it, too bad
- There is no telling how many times it will get delayed again
The most ridiculous piece of information I obtained is they have no Y510p in stock until Oct 9. What the f*ck? Why the hell would you even have the laptop on sale in early Sept when there is no unit in stock until Oct?? Ever heard of a "OUT OF STOCK" sign on a product? Apparently Lenovo never heard of it.
The lesson I learned is never trust a deal easily, and never ever order from Lenovo's website again. Physical stores ftw. Everyone knows their $1329 price tag for a Y510p is fake, but $899 is indeed pretty cheap so I bought it in a rush.
Anyone ever had their Lenovo product delayed for more than one month? What is their compensation policy? The customer service guy said it was "5% off your purchase", is this true? Cause I don't trust call center people at all. 2 out of every 3 call center idiot I've had to deal with told lies.

 

There isn't one.

If it is, then it's news to me...and I've been buying Lenovo products since the Z6* series, stuff previously bought from IBM notwithstanding.

Having said all of that, if you *really* want the machine and are happy with the price you paid, I wouldn't cancel the order.

Your money, your call.

Good luck.

 

Was this a CTO machine? Sucks to have such a delay, but sometimes parts for CTO builds run out and can delay the order by weeks. It's a pain but not uncommon in my experience, although Lenovo's ship dates are very often wildly inaccurate (in both directions). I've had to wait weeks longer than the estimated ship date in some cases, but I've also received machines weeks before the estimated ship date.

 

Do call center people have the ability to "expedite" the shipment? I.e., place my order higher up in the shipping queue after the items arrive on Oct 9, so instead of being like the 100th batch to ship, maybe it will be the 50th batch to ship? I saw somewhere that some nice service reps are able to do this.
Threatening to cancel the order doesn't work at all since customer service reps don't earn commission on sales I think? They couldn't really care less if I buy or not.

 

I ordered my y410p on August 28, and finally received it on September 23, I was scared as they kept pushing my order but then suddenly it changed to "shipped" and a tracking number appeared, afterwards ir received it in no time. Yes, it was almost a month of waiting, but the machine is worth it in my opinion.

 

I would doubt that *very* highly.

Even cancelling one's order doesn't always result in an actual cancellation...Lenovo forums are full of such stories...

 

Getting hit by a bus is a horror story, not having your notebook shipment delayed a few weeks or a month. This is just a byproduct of the just-in-time manufacturing. It's not a A to B to C process. Things sometimes get messed up for any number of reasons. Just as you are waiting for Lenovo, Lenovo is probably waiting on some part that's went low or out of stock. JIT is one of the ways Lenovo lowers the cost of the notebook you just purchased. You can got to Best Buy and get something, but it'll probably cost more. As bad as this seems, believe it or not, people used to wait six months or longer for a ThinkPad, which makes a month seem not that bad.

 

I waited six months when the TP600 came out. And then UPS lost it, but that's another story.