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    Advice--Sticking key on brand new T61p

    Discussion in 'Lenovo' started by wsmarty, Mar 25, 2008.

  1. wsmarty

    wsmarty Notebook Enthusiast

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    Bummer. I literally just received and opened a brand new T61p, 15.4" WSXGA+, 2.6GHz, 4MB RAM, Vista Business 64, 160GB HD, nearly completed installing Word, etc. and noticed that my "W" key on the keyboard sticks. Given that nearly every web page starts with "www", it's not really practical to live with. Has anyone ever dealt with keys that stick down? Could be a bad spring, could just be rubbing badly. Does anyone have any ideas if there's an easy way to unstick keys or do I need a new KB? I just got that dang thing and I hate to ship it back. I'd prefer to install it myself if they sent a new one. Any advice?

    Thanks for your help.

    btw--otherwise the machine is fantastic. Very fast. Good screen.

    Marty
     
    wsmarty, Mar 25, 2008
    #1
  2. axlvtt

    axlvtt Notebook Consultant

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    Give them a call. They will send you a new keyboard ASAP. You should get it in 2-3 days.
     
    axlvtt, Mar 25, 2008
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  3. Arki

    Arki Super Moderator

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    You can pop the W key off and blow into it or see if anything is under there.
     
    Arki, Mar 25, 2008
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  4. wsmarty

    wsmarty Notebook Enthusiast

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    BTW--do you know if replacing the KB would void the warranty?
     
    wsmarty, Mar 25, 2008
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  5. Arki

    Arki Super Moderator

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    To get it replaced by Lenovo? No, that should not void warranty. Just call and request a new one and once you receive it, send your old one back.
     
    Arki, Mar 25, 2008
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  6. wsmarty

    wsmarty Notebook Enthusiast

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    Agreed, but I meant would I void the warranty to replace the KB myself?
     
    wsmarty, Mar 25, 2008
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  7. Steggy

    Steggy Notebook Consultant

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    you should also have them check into that "4 mb" of RAM

    they might have short changed you just a TAD.



    /lol.
     
    Steggy, Mar 25, 2008
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  8. axlvtt

    axlvtt Notebook Consultant

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    Not if you install the keyboard that Lenovo sends to you
     
    axlvtt, Mar 25, 2008
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  9. Arki

    Arki Super Moderator

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    Nope. You will be alright.
     
    Arki, Mar 25, 2008
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  10. wsmarty

    wsmarty Notebook Enthusiast

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    I called Lenovo support and they're shipping me a new KB overnight. I'm pleasantly surprised by the quickness of their response. Thanks for the help.
     
    wsmarty, Mar 26, 2008
    #10
  11. The Fire Snake

    The Fire Snake Notebook Virtuoso

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    What kind of warranty did you buy?
     
    The Fire Snake, Mar 26, 2008
    #11