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    Accidental Damage Claim

    Discussion in 'Lenovo' started by Overlord66, Jan 4, 2010.

  1. Overlord66

    Overlord66 Notebook Enthusiast

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    Has anyone used their Lenovo Thinkpad Protection Warranty? I have a client with a t60 that got dropped. I haven't seen the damage yet but I know that the sceen is cracked and the system doesn't power on. I was trying to figure out what the process is like before I call in. Does the damaged laptop get returned and evaluated or do they ship a replacement? The system is a couple of years old so any ideas of what the replacement would be? Any suggestions before I call?
     
    Overlord66, Jan 4, 2010
    #1
  2. ZaZ

    ZaZ Super Model Super Moderator

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    My guess would be you'll need to send it in unless they've got on-site and they'll replace parts until it's fixed. I don't know, I've never had accidental.
     
    ZaZ, Jan 4, 2010
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  3. comp_user

    comp_user Notebook Consultant

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    I have heard with Accidental Warranty you have to mail in the laptop even if you have At-Home regular warranty. Not sure though.
     
    comp_user, Jan 4, 2010
    #3
  4. Overlord66

    Overlord66 Notebook Enthusiast

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    Any ideas of a time frame for a replacement??
     
    Overlord66, Jan 4, 2010
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  5. lead_org

    lead_org Purveyor of Truth

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    5 days when they have parts, up to one month if they don't have parts.
     
    lead_org, Jan 4, 2010
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