I've had my laptop for exactly a year and four days and I figured since spring break is starting for me, now's the good time to send my laptop in for few repairs including:
1) White Pixels
2) ThinkLight not working
3) Wireless is kind of iffy
I read that people have removed their hard drive before they sent their laptop out. You think I could get away with this or would my problem require that I keep my hard drive in the laptop? Thanks.
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white pixels are hardware, if thinklight is not working in the bios menu, then it would also be hardware. Wireless issues could be either hardware or software.
If it is software they just going to reinstall the OS, which you can do yourself. So just send the laptop in without the hdd, if they can't find the problems then just reinstall the OS on your laptop. -
Thanks lead_org!
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Tsunade_Hime such bacon. wow
The way I see it, they can't properly diagnose without some kind of booting hard drive. I would back up your data and send it in with the drive. Not including a hard drive would be unwise as they won't be able to properly diagnose alot of possible issues. Trust me, I work as a bench technician, it helps alot to include the drive.
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1. Reformatting and reinstalling the OS.
2. Diagnosing the hdd for any kind of hardware problems. -
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It's also have to do with where the pixel is. If it is in the dead center and you can argue it is functional, they might be able to replace for you.
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Display (LCD) replacement for defective pixels - ThinkPad -
If you remove the HDD before sending it in, do you keep the HDD cover on or not? Do you also send in the battery and adapter?
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lineS of flight Notebook Virtuoso
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Unless the issues are directly power-supply related, you will not need to send in the battery and AC adapter--the technicians have their own power supplies. -
EasyServ Front Side
EasyServ Back Side
Number 4 where it says Always send these items: includes Hard Drive and AC Adapter/Battery. I'm pretty sure my problems do not reside in these components but it's probably so that it makes it easier for the repair person to not have to go and look for the missing components. -
Never send anything to EasyServ that isn't part of the problem. If you must send your HDD, assume that it will be wiped no matter who tells you otherwise.
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Thanks JaneL. Good to hear it from a Super Moderator.
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"I would love to include my own hard drive so that they can diagnose the laptop the way it is but I currently can't back up my stuff at the moment and I'd rather not risk anything. "
Another way of saying this is you dont have time for a computer since a backup is normal maintenance.
Renee -
Anywho I sent my laptop on Saturday, March 19th around 6PM and so it didn't ship until Monday (people, if you plan on shipping your Lenovo product for EasyServ repair on a Saturday, do it before 2PM so it ships the same day!).
They received the laptop on Tuesday, the 22nd, fixed stuff, called back for information, fixed stuff, called back for progress, fixed stuff and shipped back to me yesterday on the 29th and I received my laptop today.
1) They included an extra screw for keyboard.
2) They included free dusts and fingerprints.
3) My ThinkLight is fixed but now my camera no longer works.
I tried testing my camera out using ooVoo and no camera was detected. I tried using two other websites that utilize the camera and still no deal. Anybody know how to diagnose my camera problem before having to dissect my notebook apart to look for loose cables?
About to send my laptop for EasyServ Repair
Discussion in 'Lenovo' started by NeeGo, Mar 18, 2011.