AMEX +1yr extended warranty FREE!!

I know this isn't news to most of you, but it's new to me. I just got approved for AMEX card and waiting arrival in the mail.

Here is the information I found so far:
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http://www.notebookreview.com/default.asp?newsID=3066&article=laptop+warranty+guide
Credit Card Free Warranty Upgrades (Yes FREE!)

If you purchase your laptop with certain credit cards you might be entitled to extra warranty coverage for free, just by using that card. For instance, if you purchase a laptop using an American Express Card then you get what's called a "Buyer's Assurance" coverage that can add up to 1-year free to your warranty. American Express doubles your warranty coverage but will not add more than one year (i.e., if you have a 6 month warranty it becomes 1-year, if you buy a 3-year warranty it becomes 4-years). The way it works is that after your manufacturer warranty runs out if your laptop breaks you would contact American Express and they would handle helping get it fixed and costs would be covered by them. Other credit card companies offer this type of coverage too, but Amex is probably the best in terms of reliability and customer service.

* American Express "Buyer's Assurance" - (Available on all American Express cards). Will double a warranty up to 1 extra year on items with a manufacturer warranty of 5 years or less. So if you buy a 2-year warranty it becomes a 3-year warranty, a 6-month warranty becomes a 1-year warranty. American Express has the best claims process, but it is harder to get a card from them as they are more selective in who they will issue credit cards to. View here for more info.

In order to utilize the extended warranty from these card companies you must:

* Charge the entire amount on that one credit card
* Keep the invoice, warranty printout page, and credit card receipt showing you paid for the item
* Keep a copy of the card member agreement you initially get with a credit card that outlines the extended warranty coverage
* Do not cancel the card you bought the laptop with

I recommend American Express over other cards because their terms are better and the claims process easier. I once worked at the company and can endorse them as being well run and verify this protection works.
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So does anyone have first hand experience with this? If your laptop breaks down during the 1yr period that AMEX is covering isit a hassle to get it fixed? (ie Are there claims forms to fill out and that non-sense?)

All I know for sure is that you call AMEX when your laptop breaks down. Then what?

Also, what if you don't need repairs and you just require tech support over the phone?

 

I did not use AMEX warranty personally, but heard other people did with great satisfaction. It is a decent benefit and is said that the service is excellent.