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    6 bad pixels on T42 and IBM says it's fine

    Discussion in 'Lenovo' started by phil55667, Sep 13, 2004.

  1. phil55667

    phil55667 Newbie

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    I've just got one of these T42's here in Japan. The 15" FlexView (1400x1050) is bright and nice. It really has a slightly slower refres rate than other laptops, but it's not annoying me much during work.

    What is really bad though is that my T42 display has 6 DEAD PIXELS (!!!). IBM refuses to replace it unless there are 8 or more DEAD PIXELS. I can't believe that a machine worth $2000 can have 6 dead pixels and still be considered fully functional by IBM. This makes me reconsider the brand selection next time I'll be getting a new laptop.

    Message to everybody: Check whether you can replace the machine in case the display has dead pixel(s). Or consider getting a brand with better dead pixel replacement policy.

    According to the local dealer here in Tokyo the ThinkPads got a lot worse in terms of quality in the past year or two, since they are not Made in Japan or USA anymore, but Made in China.

    Did anybody get their ThinkPads replaced due to dead pixels? How many dead pixels did you have?

    Please share your experience...

    Thanks

    Phil
     
    phil55667, Sep 13, 2004
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  2. bootleg2go

    bootleg2go Notebook Deity NBR Reviewer

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    My T42 has no bad pixels. Most of them don't according to a poll over at www.thinkpads.com
    IBM's policy is 9 pixels like you said, but if you buy direct from IBM online they have a 30 day return policy, so if there is anything you don't like you just send it back. If the 30days is up then your out of luck unless there are 9 or more bad ones.
    Since you did not buy direct, it is up to the dealer as to if they will replace it or not.

    This is one of the reasons that most dealers have a slightly lower price than IBM. If you stick to your guns and got the notebook with a creditcard you can threaten to contest the charges as they sent out a defective product. They might reconsider rather than fight it, but be prepared to fight if you want it fixed.

    good luck
    Jack
    Jack

    "They who would give up an essential liberty for temporary security, deserve neither liberty or security" (Ben Franklin)
    http://pbase.com/joneill
     
    bootleg2go, Sep 13, 2004
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