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    3-year warranty not showing up

    Discussion in 'Lenovo' started by tempo, Dec 15, 2006.

  1. tempo

    tempo Notebook Enthusiast

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    Hello,

    I paid extra for a 3-year warranty (the invoice shows it), but on the
    Lenovo Web site, I could only see 1-year (the warranty expires in
    2007).

    I emailed Lenovo and am still waiting for an answer. What is your experience? Is it a glitch (the database not being up-to-date) or what?

    Thanks.
     
    tempo, Dec 15, 2006
    #1
  2. dietcokefiend

    dietcokefiend DietGreenTeaFiend

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    Might be database, or it would be something like you first get paperwork to fill out.
     
    dietcokefiend, Dec 15, 2006
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  3. ZaZ

    ZaZ Super Model Super Moderator

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    I have heard this happens often.
     
    ZaZ, Dec 15, 2006
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  4. Tony UK

    Tony UK Newbie

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    I am in the same boat. I paid for 3 yrs NBD looked on the web saw only 1 yr carry-in. It could be that I bought the warranty (at the same time as my Z61m) from a re-seller not from IBM/Lenovo site. I would however expect the warranty to show up as Thinkpad warranties are meant to 'follow the machine' with no purchase order needed to get a repair.
    If any one knows anything about this please post
    Regards Tony
     
    Tony UK, Dec 15, 2006
    #4