3 months and no refund from Lenovo Canada

I will need more than a logo to buy another ThinkPad! I don't know where they get this idea of great service. I had to exchange a R61 because of a defective keyboard (I was within the 30 days of purchase, that was in October) and bought a T61 instead. Can you believe that I NEVER got refunded? It has been 3 months. I had a RMA number , they have confirmed receiving the R61. A ok to process the refund. But no refund. Just a promess that it will done in the next 5 business day. I’ve been told that for the last 3 months. NEVER got a call back from the person taking care of my return. Only got replied to my emails (days and weeks after I send them) by the second sales rep. I was calling Lenovo once a week, (didn’t to be annoying, I understand that they are busy). Every sale rep would listen to my story but no one would call back to keep me posted. When I started calling and emailing twice a week... I got a bit more action. I was told again today that it will be done in the next 5 business day. And to call back next Tuesday... I'm just a returning student who tought he was getting the best for his money... As if anyone cared at Lenovo!

 

Check your PMs, please.

 

Wow, that's just not right!!

I'd get in touch with my credit card company and do a chargeback and then get the BBB on their case. Quote them the consumer protection act - that's in Canada right? You should have access to that or something similar?

That's awful! ... shameful.

 

I’m afraid to do anything. I can’t afford to lose that money as I went back to school in accounting. This is not starting my semester very well... Over the last 15 years I bought 5 ThinkPad and probably the same number of PS/2, NetVista and ThinkCenter. But all of that doesn’t matter for Lenovo Canada. I’ve told the Canadian sale rep Mark, Lee and Rick and one Indian guy (forgot his name) that this money was important to me. The sale rep Rick handling my refund NEVER called me back in 3 months. In fact no one ever called me back for the first two months. I left a message almost every week, nothing... I only got an answer by the sale rep I got during the each single call. They would get to Rick and Rick would confirm to him/her that it would be in 5 business day... It has been 3 months. And on my last call on Friday, Guess what... It will be done next week,and AGAIN I should see it on my card in 5 business day. I asked if it could be processed today... We can’t today, it will done next Tuesday... My current sale rep Mark F., who one time took 4 weeks to get back to me over one email. (and I’ve tried everything, from compliments, to resending the same email twice... And I've been so kind and polite (by fear of getting no more reply)... Would simply not keep me posted. Best of all, two weeks ago after I asked him if Lenovo would be kind enough to give me a 71$ extended warranty to compensate for the interests I paid on my credit card. He said he would call me back after he gets an aswer from a maneger, AND not to worry about trying to reach him THIS TIME... He would call me back... He NEVER called back. I had to send him (two weeks after) 3 messages to know what was the manager’s answer regarding my demand. He replied, that for the moment Lenovo was focussing on fixing the problem of refunding me... Something was not working in processing the refund... Things stated moving (I mean my email being replied by my sale rep) when I called the number of the invoice for Lenovo’s account payable. To my surprise, this is done in Brazil for Canada. Well over there a nice lady could see my bill and everything. She has been pushing for me to get my money back. Still no money, but I get my emails answered now. (sometimes 2-3 days after, but still answered).Think about it, I had more care from someone in Brazil than from anyone at Lenovo Canada. But last Friday, I've talk to a very nice lady at Lenovo Canada. She was amazed of the service I had so far. She kept saying sorry for all the wrong doing I've been experiencing from Lenovo and those agents. She promised me that she would be on top of this for me from this point on. I really hope this come to an end and that some compensation can be given to me. No longer to make business right... Simply to make wrong, right... Because I feel awful.

 

call your local radio station or tv or newspaper - consumer desk - and tell em what happened. I'm sure they'd be interested in helping you out. You have nothing to worry about - it's your money afterall

 

I think those should be your next steps.

 

You may be able to sue in Small Claims court, for a modest fee. You don't need a lawyer.

Also, if you are a student at a university with a law school, they may welll have a free legal clinic for students.

 

you have 90 days to file a claim with your creditor. you should file one before that time is up. if you have a tracking number for the return and a signature they will side with you if you dont make a habit of filing chargebacks

 

Well, I still trust they will do the right thing. A few people have offered to help me. I'm giving it one more week. After that I will call the consumer board to know what are my options

 

Give them one more week? Are your crazy? Sorry to burst your bubble but time to just claim ur money back from ur CC.

 

Any update, Palmvim?

 

Because of nonny and Mark_Lenovo I got refunded!!! Thank YOU

 

Good - happy to hear Mark was able to help!