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    21 day return policy + 10 days of valid RMA

    Discussion in 'Lenovo' started by eyecon82, Aug 21, 2007.

  1. eyecon82

    eyecon82 Notebook Deity

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    Hey guys..how does this work? My wireless card and my embedded security chip do not work in my thinkpad. I've tried everything. I know they have a 21 day return policy from date of invoice. I also know that once they issue the RMA, it is valid for 10 days. So let's say I call in on the 18th day from invoice and get a RMA issued, does that mean I can keep it for another 10 days? or Do i have to make sure it ships out before the 21st day even though I would have 7 more days of a valid RMA? Kinda confused..Thanks
     
    eyecon82, Aug 21, 2007
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  2. chadwicktr

    chadwicktr Notebook Evangelist

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    Post more details about them not working. I have a hard time believing they don't work... but maybe you received a lemon.

    Call Customer Service if you already haven't.
     
    chadwicktr, Aug 21, 2007
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  3. eyecon82

    eyecon82 Notebook Deity

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    More details: Error (forgot the number) TMP Security Embedded Chip corrupted due to tampering <-- happens on start up

    For wireless, It just does not work. I go into device manager and it doesn't even list a wireless card. I switch it on, the light doesn't go on and both access connection and the vista wireless manager doesnt even give me an option for wireless. I installed the driver manually, but it fails to install saying device not found.

    I press Fn+F5 click the option to turn wireless on...nothing happens. Did a full restore of the comp...same dilemma....I then did a full CLEAN install and installed drivers manually and via update manager...same dilemma

    I am pretty experienced in computers and I'm not going to deal with tech support with me having the system for 1 full day. I rather not deal with it. If this now...who knows what else is in the future? Perhaps I do have a lemon...I rather just start off with a comp without any problems to begin with
     
    eyecon82, Aug 22, 2007
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  4. chadwicktr

    chadwicktr Notebook Evangelist

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    Lenovo support is pretty easy to deal with in my experiences. If you told them what you just posted, they should handle the problem pretty quickly...
     
    chadwicktr, Aug 22, 2007
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  5. eyecon82

    eyecon82 Notebook Deity

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    I'll give them a try in the morning...if it's a simple fix...then no problem...but if they start having me take my computer apart..its going back to lenovo and im ordering a new one

    (and this time I'm going to make sure I use my amex...therefore giving me an extra year of warranty)
     
    eyecon82, Aug 22, 2007
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