2 Month Order Delay/No longer turns on after working for 2 hours/Black Screen/**** you Lenovo

THIS IS THE WORST THING TO HAPPEN TO A CONSUMER
THE WORST THING TO HAPPEN IN MY LIFE thus so far...

This is ****ing ridiculous. I'm sick of dealing with these corporate companies.

First of all, I ordered this T61p laptop on JULY 26,2007.

It was delayed for 2 MONTHS!!!

I just received it this morning SEPTEMBER 28, 2007

They ****ed up on the rerouting and sent it to my home instead of my dorm in college.

After arriving this morning, I turn it on. I let it update microsoft updates and drivers, etc. 2 Hours later. It needs to restart for updates to be fully installed. RESTARTS

Now, it doesn't do anything. The screen sits there. BLACK SCREEN. NOTHING. Only AC/Battery LED lights on. Can't access BIOS. Can't Boot Off a CD. No BEEP CODES.

I call SALES....blah blah...transfered to Technical.
Technical: Hold down power key, turn it off, turn it on while holding down F1/Delete to access BIOS.
-----------NOTHING--------

Technical: Talk to Sales and they will replace it for you.
Sales: Sorry sure, we do not operate under that policy. Only options: 1)full refund and place new order or 2) send in for repair.
---TRANSFERED TO TECH-----

Technical: Do a HARD REBOOT. Remove Battery. Unplug AC. Hold down POWER for 20sec. Plug AC back in. Turn on.
----------NOTHING WORKS----------
Technical: Apparently, something must have short circuited. Screen is dead. HDD spins up. Fan works. No noise. No screen.
Technical: Send a box so it gets shipped to warehouse in Pennsylvania for repair.



That is my only option, REPAIR, because according to sales, they NO LONGER CARRY/WILL make anymore Laptops with WUXGA screens. Furthermore, there is NO REPLACEMENT because it is a configured system.

WTF is this? I go through all of this **** just to have an expensive lump of heap metal?

Where THEY went WRONG:
-DELAYED for over 2 MONTHS
-SCREWED UP rerouting
-DEAD LAPTOP, DEAD SCREEN
-CONFLICTING POLICIES bet. TECH and SALES
-TECH says YES to REPLACEMENT but SALES says NO
-NO CONSISTENT policies, knowledge, suggestions

I am in college, waiting of a laptop that took forever to arrive. Now, I have a dead laptop in my hands. The only option I have left is to send it in to be repaired.

Truly....this is the worst experience ever...
I am very disappointed, and that's a ****ing understatement to say the least.
If I could, I would FILE a ****ING LAW SUIT.

With utmost despise,

World's Most Disappointed Customer


SPECS:
CONFIGURED SYSTEM

$1,838.70 $1,838.70
42V8191 INTEL CORE 2 DUO PRCESST7500
42X1587 VBB MSWIN VISTA ULTIMATE 32
42X1917 SBB MSWVISULT32 US ENGLISH
42V8288 SBB 15.4 WUXGA TFT
42X0819 SBB NVIDIAQUAD FX 570M W/WWAN
41W2063 VBB 2GB PC2-5300 667MHZ 2DIMM
42V8195 SBB KEYBOARD US ENGLISH
42V8297 SBB UN(TRCKP TOUCHPAD)FINGERRE
42V8169 SBB 100GB HDD,7200RPM
42V8172 SBB DVD REC.8XMAXDUAL LAY UB-S
42X0805 VBB PC CARDSLOT EX CARDSLOT
42V8177 SBB INT.WIRE.WIFI/LINK4965AGN
62P6054 VBB INTEGR.BLUETOOTH PAN
42V8187 SBB THINKPAD WIRELESS USB ADPT
39T6651 SBB 9 CELL LI-ION BATTERY
39T6442 SBB COUNTRY PACK NORTH AMERICA
42X1524 SBB LP-US ENGLISH

 

umm lenovo system is pretty odd.
Although they didnt give me turbo memory which I paid for, they did send me a Vista Ultimate instad of home basic by mistake($45 recovery dis).

The only thing I can say is bring the notebook to lenovo repair shop. Takes them less than a week to fix it.

 

I feel you. I recently got shafted by a reseller because of their 15% ($230 that is) restocking fee, even though they sent me the wrong model of notebook.

 

It is so bull how they can jip their customers like that. First of all, they act as two different companies. Lenovo and IBM. They do not know how the other functions, yet they are conjoined in the Thinkpad series. One tells me something , while the other one tells me the complete opposite. I am completely fed up with this.

Does anyone know of anyway that I can contact and administrator or higher authority to file a complaint.

 

...............................................

 

Sales should allow you to return it without restocking fee if tech declares it "beyond repair".

I'm not saying this is a good deal, just probably your only hope. Trust me, I got screwed in a very similar manner, fortunately my computer at least boots into Windows...it just takes 10 minutes to do so. Support took so long that my 21 day window ran out so I'm waiting for a convenient time to ship it in for "repair" (probably just to be declared OK and shipped back). No need to inconvenience myself now that I've already been screwed out of the chance to return it.

 

No offense, and not to disregard your problem, but if this is the worst thing to happen in your life, you really have it easy.



Anyways, that is really messed up. Not event stocking the replacement parts for notebooks/specs they offered only a few months ago. I suggest returning it and getting your money back. If I was in your shoes, I'd avoid Lenovo. Which, I'm quite sure you'll be doing.

 

Sorry for your problem...

Welcome to "The New World Order"...
A period of all new lows for crap products over reliablility...

 

I doubt this is the case. I believe the poster was just not interested in sending his 0-day machine in for repair to Solectron/other local repair center. I would be more than willing to believe the WUXGA screen FRU/ASM is like the WUSB Adapter -- scarce on the assembly line but available to the repair centers.

 

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Actually, TECH cannot officially do that. It seems that the powers and policies for tech and sales are completely different, because tech is under IBM while sales is under Lenovo. Only, sales has the power to take back returns once tech declares it beyond repair.

I really want this version of the T61p. Because if I am forced to return this model and place a brand new order, I don't think I will. First of all, I'll be paying around the same price if not MORE for a model that has a lower grade screen, WSXGA than a WUXGA. Secondly, I am a college student who absolutely needs a laptop. It seems that sending it in for repair is my last and only hope....=[

 

They, as in SALES (There is a big difference in policies and methods of operations between SALES (LENOVO) and TECH (IBM)), declared that the WUXGA model that they sold when the t61p was first released this year is no longer being built. Thus, they will no longer build WUXGA models and will not carry anymore WUXGA screens. That's just pathetic.....Basically, everyone who bought the early WUXGA model, including myself, is screwed if anything happens.

They would probably say "sorry, but we no longer support your model" t(-_-)

 

I am willing to send in my 0-day machine for repair. It is the only option I have. I am not willing to return this machine and pay more/ or the same amount for a lower grade screen. I don't want to wait forever again...

I was told from SALES that they no longer carry or build WUXGA screens.

However, seeing that TECH belong to IBM, and SALES belongs to LENOVO, the possibility of TECH carrying WUXGA screens is possible. However, do you think that they would replace my screen, if it is dead, or will they replace my whole MOBO. I've read that some models get to hot and fry themselves. Then, the whole mobo would have to be replaced. On the other hand, is this what they would deem as "beyond repair..." ? =[

 

I've done IBM EasyServe a number of times over the years and they have always resolved the problem to my satisfaction, and quickly. The shortest time I have been without a PC was 36 hours and the longest about 10 days. If the machine needs a screen, MB, whatever, they will replace and return to full operating specs. I've never seen a machine that was beyond repair, as it's all modular parts.

 

I just hope that you are right LaptopGuru because I am so fed up with Lenovo right now. They tell me this BS that they no longer have WUXGA screens and will no longer build laptops with WUXGA screens, but I checked their websites, and people are still able to order laptops with WUXGA screens (T61p). *sigh....=[

 

I feel for you ctbear, I do. Lenovo screwed me too. It was a horrible experience that sounds pretty similar to yours. It ended with a dispute.

I can't stand Lenovo.

Using the HP 8510W now and am perfectly happy. Great bang for the buck and I don't have to put up with Lenovo's BS.

If I were you, I'd tell lenvo where to stick that T61p and go get the HP from newegg like I did. I stuck another 2gb stick in (comes with one 2gb stick) added the Hitachi 200gb drive and it's got smoking performance. Then this spring when the 45nm cores are out I'll give it another boost w/ a new CPU. The graphics on it is off the hook fast. And the screen is nice too.

 

But the WUXGA screen...and the graphics power...and the t7500 2.2 ghz processor....all for $1800 in a robust t61p frame. I don't think I will be able to get the same deal and quality from any other laptop company. Do you?

 

You didn't get screwed.

You just lurk these forums waiting for someone to post a bad experience so you can jump in with your BS don't you?

Lenovo is pretty incompetent, but as LaptopGuru said... EZServ is great. Everytime I've had to repair or needed a part I've gotten the box or part overnight. Turnaround was:
Day 1: Send to them.
Day 2: They've fixed and sent back.
Day 3: Receive

 

If this is the worst thing that has happened in your life thus far, then you must have a REALLY easy life.

You bought something, and it turned out to be defective, that is the worst thing in your life? That happens to people every day, having to return something that doesn't work right is a pretty normal part of life.

As for your shipping thing... "they screwed up the rerouting" or whatever... When I buy something it's really simple, I give them my shipping address and they ship it there. What did you do, give them the wrong address and then change it or something? Next time, don't make things more complicated or you will just be asking for mistakes to happen. Just give them the correct address in the first place when you order and don't screw around with rerouting. Besides, if there was a mistake on package rerouting wouldn't that be UPS's fault, not Lenovo?

Also you didn't get screwed by Lenovo, they are going to give you your money back or fix your laptop. Getting screwed would be if they said, **** you, and didn't fix it at all. What you got is fair treatment. They didn't send a bad laptop on purpose, and they are going to fix the mistake.

Anyways this is only a small inconvenience, trust me, YOU WILL have worse things happen in your life, lots of them, and I hope you can deal with them...