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    Optical Drive Problem

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by usapetersen, Jun 12, 2008.

  1. usapetersen

    usapetersen Notebook Enthusiast

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    Hiyas. First off, I have an inspiron 1520 with a Pioneer DVD+-RW DR-K17Y.
    The drivers are all up to date. Everything has been going fine until yesterday when i was using dvd decrypter to copy a dvd.

    An error occured during the copy and I couldn't eject my disk. It started making strange noises so i forced the computer to shut down.
    I started up the computer and found that my optical drive will no longer read any kind of dvd. It will read cds.
    I've tried uninstalling and reinstalling the drivers with no luck. I don't know what to do. Any help will be greatly appreciated.
    Thanks

    My warranty hasn't expired yet.
    If i can't fix this, is there anyway dell could send me a replacement drive?
    Or will i have to send them my entire laptop?

    My specs are:
    Inspiron 1520 / Windows XP / Intel Core 2 Duo 2.0 GHz / 8600m gt
    2 Gigs of ram / 120 GB Hard Drive
     
    usapetersen, Jun 12, 2008
    #1
  2. The_Observer

    The_Observer 9262 is the best:)

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    I am sure dell would replace it.
     
    The_Observer, Jun 12, 2008
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  3. elijahRW

    elijahRW Notebook Deity

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    Don't toy with it unless you're going to have to send the whole laptop in.
    If they'll send you a replacement optical drive then just do that ;)
     
    elijahRW, Jun 12, 2008
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  4. nobscot6

    nobscot6 Wise One

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    did you try un-installing decrypter??

    then deleting the drivers and rebooting?

    I doubt it's that serious a problem. Let's try a few more things first- b4 you try to get a new one........

    pls post back and/or pm me. I've used dvd decrypter quite a bit w/ no problem, though I recently upgraded to the newer version "DVD Fab HD Decrypter". It works great and works w/ high def movies, since DVD Decrypter was last updated in 2005.
     
    nobscot6, Jun 12, 2008
    #4
  5. usapetersen

    usapetersen Notebook Enthusiast

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    No, I didn't try reinstalling dvd decrypter.
    I've never tried the Dvd Fab Hd Decrypter, I'll have to give that a shot.

    Well, i contacted Dell technical support and they had me do some tests.
    During the Pre-Boot Assessment Test, the dvd drive failed to pass.
    So, Dell is sending me a new drive.

    I'll try to be a bit more careful with this one. lol
    Thanks for your responses all
     
    usapetersen, Jun 13, 2008
    #5
  6. powerpack

    powerpack Notebook Prophet

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    Don't think like that! Tell them to build it a little better! :D :)
     
    powerpack, Jun 13, 2008
    #6