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    Help....:confused:

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by babyhoebag, Aug 13, 2008.

  1. babyhoebag

    babyhoebag Newbie

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    Hi, I am new to the site and am not sure if this question may of been asked

    somewhere else. But I have a Sony Vaio laptop (may not be right spelling)

    and ever since I have had it, it doesn't always play Cd's or DVD's (genuine)

    i'm at a wits end with it, as this means my Mp3 player is still empty.

    Any suggestions to why this may be would be grately appreciated.

    Ta newbiee x
     
    babyhoebag, Aug 13, 2008
    #1
  2. D3X

    D3X the robo know it all

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    I'm sorry. I don't get what you are trying to achieve? Are you trying to play CDs and DVDs or are you trying to transfer MP3s?

    All of these are software issues and not hardware related.
     
    D3X, Aug 13, 2008
    #2
  3. babyhoebag

    babyhoebag Newbie

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    what im tryin to do is play cds and dvds on the laptop, i bought it at xmas

    and it has never played genuine cds or dvds, it will do some but not a majority

    of them. cant understand why this would be, if it is just software how would i

    correct the problem ??
     
    babyhoebag, Aug 13, 2008
    #3
  4. D3X

    D3X the robo know it all

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    Which Windows version are you running? Vista or XP?

    What software are you using to open CDs and DVDs? Windows MEdia Player?
     
    D3X, Aug 13, 2008
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  5. babyhoebag

    babyhoebag Newbie

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    vista is the version, and yes it is windows media
     
    babyhoebag, Aug 13, 2008
    #5
  6. SmoothTofu

    SmoothTofu Inspiron 1420 Owner

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    What happens when you try to play the file?
     
    SmoothTofu, Aug 13, 2008
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  7. babyhoebag

    babyhoebag Newbie

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    go into my computer, click on disk drive and says no cd present. even though there is
     
    babyhoebag, Aug 13, 2008
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  8. stewie

    stewie What the deuce?

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    What model is your Sony? I will check if there is a firmware update for the built-in DVD drive.
     
    stewie, Aug 13, 2008
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  9. babyhoebag

    babyhoebag Newbie

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    sony Vaio vgn-nr10e/s
     
    babyhoebag, Aug 13, 2008
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  10. D3X

    D3X the robo know it all

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    D3X, Aug 13, 2008
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  11. stewie

    stewie What the deuce?

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    There is no DVD firmware update on Sony's website.
     
    stewie, Aug 13, 2008
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  12. babyhoebag

    babyhoebag Newbie

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    no probs, thank you for looking....may just take it back n bollock da person that sold it lol, not fit for purpose :)
     
    babyhoebag, Aug 13, 2008
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  13. D3X

    D3X the robo know it all

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    I think this may be covered under Sony warranty.
     
    D3X, Aug 13, 2008
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  14. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Can you boot using the Windows installation / recovery disc?

    If so, it means the problem is in Vista and not the computer's hardware. The first place to look is for the Upper Filter and the lower Filter in the registry. See this thread (but there are plenty of others).

    John
     
    John Ratsey, Aug 13, 2008
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  15. stewie

    stewie What the deuce?

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    No problem. You should try John's suggestion. If that doesn't work, then maybe you should send it back for warranty repair. I tried to look on the web, but haven't come up with anything yet. Will let you know if I do.

    :)
     
    stewie, Aug 13, 2008
    #15