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    Help with my new HP!

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by FelipeRRM, Jul 31, 2012.

  1. FelipeRRM

    FelipeRRM Notebook Enthusiast

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    FelipeRRM, Jul 31, 2012
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  2. Commander Wolf

    Commander Wolf can i haz broadwell?

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    Send it back for a refund. Don't buy consumer notebooks.

    Considering this is a new laptop, you shouldn't have to do anything; HP should fix it for you.
     
    Last edited by a moderator: Jan 29, 2015
    Commander Wolf, Jul 31, 2012
    #2
  3. FelipeRRM

    FelipeRRM Notebook Enthusiast

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    Oh, I forgot to said that I`m travelling to Brazil in 4 days and I need the notebook with me, that`s why I can`t send it to be repaired =/
     
    FelipeRRM, Jul 31, 2012
    #3
  4. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

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    unfortunately it apparently needs repair. Also any new computer, HP or otherwise, can end up with issues. This is why there is a warrenty. While I feel for you the warrenty service should fix it, now if you had a few repairs and it does not get fixed then I would agree with your rant not to purchase a HP....................
     
    TANWare, Jul 31, 2012
    #4
  5. HTWingNut

    HTWingNut Potato

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    Yep, send it back. Although if you're desperate you'll have to open it up and try to reseat the video connector. But for a new laptop I'd hate to say to do that. Call up HP and see what they can do for you. Perhaps overnight you a prebuilt or something.
     
    HTWingNut, Jul 31, 2012
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  6. FelipeRRM

    FelipeRRM Notebook Enthusiast

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    The tech support guy said it would take them like 9 days to repair it. I`ll try to have this fixed at Best Buy, if they do not fix it, I`ll contact HP sales department.
     
    FelipeRRM, Jul 31, 2012
    #6
  7. tilleroftheearth

    tilleroftheearth Wisdom listens quietly...

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    Can't you simply trade for a new one at Best Buy?

    If I couldn't exchange it (in five minutes) at the store I bought it from, I would rather be without it for my trip (you're effectively without it anyways - why should BB and HP benefit from you any further...).

    Exchange or get your money back TODAY - no other options (for me).

    (Even if you got your money back - I would still buy the same model/system after returning from your trip - nice setup (especially with 16GB RAM... :) ).

    Good luck.
     
    tilleroftheearth, Jul 31, 2012
    #7