HP Pavilion Dv6 2165tx Keyboard Key Broken

Hi there,


I bought a HP Pavilion Dv6 2165tx with so much interest and its been 2weeks and my Esc Key just pops out, while pushing it back in it just breaks off (ESC Key).... I was so disappointed when such a thing happened its not even been a month of usage. Where I've gone through many reviews on the internet regarding such an

issue, but they've stated that its been 1year or 2years...etc. Its just been 2weeks since I bought my laptop.


When taking it to the service center here in Bangalore - India, they tell me thats its a physical damage and we'll need to send a Quotation to HP requesting a Whole New Keyboard "thats insane"

Btw the cost of the laptop here was about Rs. 50k that comes about $1100 and such a waste....

The service here in India - Bangalore of HP is really 5% rating if you'd ask me to rate. The in-charge there at Maha Electronics was a person who dint even want to listen to my talk about what happened to the keyboard. Though there are 3 more keys that shake and might come off too... After recieving the quotation

it comes to Rs. 3638/- thats $80. Just becase my ESC key was broken off....Was not something that I ever expected before purchasing HP's Laptops....

 

u should get it done for free under the warranty... because this should be covered.. i'd call hp service centre and try arguing with them... i don't see how they can't replace the keyboard for free if u got warranty.. worse comes to worst , u can buy the keyboard online or from hp spare parts store and install it urself.. after all the keyboard will cost $20-30...

 

thanks for the quick response..

well yes, you're right must be included in the warranty though its just been a few weeks... but they tell me its a Physical Damage !

I'm just using an external Keyboard right now, leaving my Laptop's keyboard untouched...like its a 4year old laptop ..

do you think if I glue the Esc key ..would it be any problem while changing the whole keyboard in future... ?

 

A dv6 keyboard costs about $20 (like most keyboards). I'm sure you can find a vendor that sells to India.

dv6 keyboard - Google Product Search

 

thanks alot mate... though its a really good price in the US... its always higher over here like the link below:


Laptop Keybrd

But the question is should I like fix it myself? Might be really risky you know...

The link I've sent above is for Compaq HP Pavilion CQ60 G60 Series ..looks exactly like the one my Pavilion's got.. do you think it would fit in ?

thanks again,

 

just buy the keyboard from ebay and have it shipped to india.. replacing the keyboard's quite easy from what i heard but just have the service manual near u...

if u want i can get the link for u for the service manual.

 

well, thanks alot. I really appreciate it, if its no trouble at all please do let me know the link

 

there isn't one for ur model.. i tried finding but no luck.. i did however find one for my one.. its quite similar to dv6 so u might want to try that.. maybe someone can find u one of dv6 model but here's the link for my dv5

http://h10032.www1.hp.com/ctg/Manual/c01550108.pdf

 

thankyou all for your help,

 

so what happened?