Faulty HP Laptop - Defective Intel(R) 6 Series/C200 Series Chipset !

I got an hp dv6-6016tx laptop on 23rd april 2011 . it has the defective cougar point chipset. I want help from you guys in confirming the same. i have made some screenshots of my system which proves that the chipset is defective. here is the link of those proofs in a Proof.zip.

Proof.zip link: Proof.zip

Below is a copy of the mail i sent to hp yesterday and till now i havnt got a reply:
Here are the details:

guys plz help me.

 

Sorry, but upload those pics to photobucket or picasa webalbum. I'm NOT downloading anything from someone with only 1 post.

Good luck and looking forward to the pics.

 

just wait i will upload.

 

Proof5.jpg





Proof6.jpg





Proof7.jpg




Proof8.jpg




Proof9.jpg



Proof11.jpg

 

Yes a B2 revision contains the faulty chip. I would call up HP and see if you can RMA and get a replacement or talk to the place where you bought it from.

 

point of purchase has denied any kind of help. he told go to hp.

hp is still processing the case. i have lodged a doa case. iam unsure if they will replace it

in hp site it is clearly mentioned that u can either replace or get a refund. but hp people are not ready to accept that this system is defected. they seems very confused and ill informed. anyways i wanted confirmation from u guys, so that i can lodge a case in indian consumer court, if they dont replace/refund the thing.


btw can anyone of u decode the serial numbers of hp laptops?

mine serial number is 5CH11110G8. may i know what does it tell about the manufacturing date, place of manufacturing etc?

 

I've seen people complaining on the same with the Samsung RF411, but I'm in Brazil so maybe it's completely different shipments.

 

My suggestion is not buy a used Sandy Bridge laptop from a seller without asking the owner when he or she originally brought that laprop and what the Chipset Revision is. HP is going to take a long time to resolve this for you (personal experience with the consumer CS support ) and HP has a right to decline a replacement since it is a while since they stopped "officially" recalling defective units and your seller neglecting to get it replaced originally as well.

Just my interpretation...

Furthermore, as long as you aren't using more than two SATA devices, the flaw won't affect you really. It is affected when you are using a 3rd SATA device.

 

No, the flaw may affect even 1 SATA HDD/SDD device - if connected to one of the four of the SATA2 ports (Ports 2/3/4/5).

 

Oh by the way that's not an accurate way to see if you have the bad chipset or not.
The revision B3 chipsets are read as B2 to prevent driver issues if I am not mistaken.
Please contact HP, and confirm.

 

What?

What driver needs to confirm the chipset version?

I don't think so...

 

Please re-read.
From my understanding Intel released the revision 3 chipset and set it up to be read as Revision B2 instead of revision b3 to avoid issues with drivers.
I am trying to find the source, I think it was on HP's page.

The only way to find out if it's the B3 or B2 revision is to literally open the laptop and check the motherboard.

Here's a pic of my hardware ID on my B3 revision laptop.

 

No need to re-read. HP is simply going by the option to ignore this flaw in their (Intel based) products and try to weasel out of properly fixing it.

Sure, even Intel said that on notebooks with only a single HDD and ODD, there is no need to replace the MB - however, now we are relying on HP actually using the SATA3 ports (0/1) to avoid this potentially crippling error.

I, for one don't trust HP. I would insist on a new B3 based system.

 

W520 with B2 stepping QM67 chips - HDD/DVD/mSATA a... - Page 3 - Lenovo Community

Scroll down and read the Lenovo Rep's statement

This is HP's statement to determine if you could be affected.
HP continues to ship defective Intel 6 series chipset to cus... - HP Support Forum

Here's the procedure to check an HP notebook or desktop:
Intel® Chipset Design Issue May Affect Certain HP Desktop and Notebook PCs - HP Customer Care (United States - English)

Mostly check the serial number, that way you can pull HP's website with the procedure..

 

Crimsoned,

Nice post.

Bad HP. (Still).

OP, if you can return the system for a full refund, I would.

 

i have contacted intel and the chat person has confirmed it. plz check Proof11.jpg and Proof8.jpg for the snapshot of chat session and the snapshot of the method he explained respectively.

secondly i have not purchased a second hand notebook. i have purchased it from the hp reseller, whose adress was mentioned in the hp india website.

 

It is weird that the reseller has not been responsible enough to exchange their stock of defective laptops with HP for the revisions and properly state that they are carrying the new units (Most resellers in the US has been properly noting revision models on their websites for consumers).

Either way, If you haven't owned the laptop long enough, then just return it and get a refund and buy off of HP directly to be safe. Also, you can try the serial number thing Crimsoned mentioned.

 

Check the procedure to test for B2 or B3. Check the serial and check the links I posted. That's all I will say. If it checks out that you do have a B2 revision, then by all means give HP hell until you get that replacement or refund.

 

i wont hesitate to open the system and read the numbers on chipset. but this will be the last option. plz tell me what numbers should i look for on the chipset?

 

The magic number you're looking for if you do the software check is "600005" which indicates B3 Stepping. I written a small instruction on my ThinkPad page but most likely it will work on your HP too.

- Download " Intel AMT 7.1 Management Engine Firmware" and extract the files. Don't install anything.

- Go to the Start Orb and type in "cmd", right-click on it and select "Run as Administrator", if necessary confirm the UAC prompt.

- Type in "cd C:\drivers\win\me"

- Type in "meinfowin.exe"

- Scroll up and check the PCH version.

If the version says 600004 then you have the faulty B2 stepping

If it reports 600005 then its the revised B3 stepping which is immune to the problem.

 

the serial number is 5CH11110G8

on the second note the hp site says that if ur device manager shows c200 series chipset than u may be affected.

and its said that we have to use the combination of both these to determine if its affected. we cant rely on one. i think according to serial number its not affected, but according to c200 clause it may be affected.

crimson bro plz give the link to check for b2 or b3 .

 

According to your serial number, you have the B3 stepping.

I would still try the method Hearst offers - even though it is for a Lenovo 520 system.

And... I would still return it before May 15th.

 

ok let me download the application.

 

this is a exe application, i have to install it?

 

Please read Hearst's post.

 

ok i have extracted the file. how do i give administrative priviledge?

 

Right click, "Run as administrator". This is only needed if your user account is not administrator.

 

edited for now.

 

is this a confirmed method guys? becas only this method is showing me its a b3.

 

Yeah. The Serial # looks like it is a post-B2 production model and 600005 looks like it seals the deal. The only failproof method to really make sure is open the laptop up and read the actual chipset labels inside.

 

thanks man i will talk to hp person tomm and ask him abt the update iam relieved

 

its 4am here. will get a sound sleep becas of u people. u guys are great. will followup here tomm.gud night u all.
:adore: all of ur support:hug:

 

Confirmed 100%. It is B3.

Have a happy one.

 

there was a big fuss in the HP dv6t owner's lounge thread, because of this exact issue.

Everyone's showed B2 on the software side like you have seen.

Someone (ripwind) actually removed his motherboard and checked the chip to confirm that it was B3.

You can take a look if you are still feeling uncertain.