*** OFFICIAL GIGABYTE AERO 15 OWNERS LOUNGE ***

I updated the Gigabyte Smart Manager software to the latest version, based on a tip earlier in this thread, and that has fixed my battery life. Last night I redid my test, 480p video at 50% screen brightness. I got 8 hours, 41 minutes before the battery went critical. So the Aero 15 indeed has very good battery life.

Most of the cooling air seems to go under the display hinge when the display is open. However, a good portion also goes up the display lid. Play some games on it and you'll see. I don't think the cooling will work very well with the lid closed. I guess you'll have to try it.
A laptop cooler is a good idea. I measured 134 degrees F on the bottom with an IR thermometer while gaming ...

Charles

 

Notebookcheck's review found the Aero 15 pretty similar to the XPS15 and GS63VR for the power consumption measurements, but the Blade had lower consumption all around. At complete idle, the XPS15 had 30% longer battery life, but the two were basically the same for WiFi and Load battery life tests. Hexus showed power consumption essentially the same for Aero 15 and Blade, but then showed Blade had much better battery life. Hardwarezone Singapore showed numbers almost unbelievably in favor of the Aero 15 over even the Blade.

I have a hunch these tests vary considerably based on modifications and software. For example, maybe they threw in a Samsung PCIE SSD with an older bios that was known for higher power draw? Or a less experienced or forgetful reviewer doesn't realize that some new USB3 or TB accessory can draw substantial current from the port. Or maybe they don't realize some "updated" app or background thing is driving up the CPU or GPU while their test is going. For example, PCWorld's review showed the Aero 15 with over an hour more battery life than XPS15 on a 4K video playback test. So the question is why such a large battery fails to perform well, but only for some owners and reviewers? I think software/BIOS is the most likely culprit, and it's not always the old version that is at fault. Sometimes a newer version improved for bug fixes or some feature ends up having an unintentional or even intentional side-effect, like more power consumption. If it was the display or common hardware sucking juice, everyone would notice. It could also be other custom added or multiple USB hardware sucking extra juice, or perhaps a batch of defective batteries were not getting anywhere near the rated energy spec. Someone with low battery life will isolate it eventually, hopefully it will help others improve theirs as well.

 

I'm thinking I read somewhere that Smart Manager installs a rogue background application that improves the functionality of the Optimus GPU switching at the expense of power consumption. I wonder if that is one of the issues plaguing some owners?

 

I think you're right. Based on what I can tell, the Nvidia GPU was always in use with the old version of Smart Manager.

Charles

 

There is an option somewhere in either the Intel or Nvidia video settings, that causes a windows tray icon to display when the discrete GPU is powered up. I've found this handy both when I wanted to be sure it wasn't on (battery life) and when I wanted it on (powered video playback where I wanted madVR to be able to use the GPU.)

Sorry I don't have my unit in front of me so I can't describe exactly where the setting is.

 

Don't know about the Aero 15, but this was definitely the case for the Aero 14 until a more recent update to Smart Manager which disabled the use of "emptyproject11.exe" (which kept the dGPU on all the time).

Agreed, it definitely helps, especially when I unplug a display and it shows me which apps haven't stopped using the dGPU.
It's located under the "Desktop" drop-down list in the Nvidia Control Panel.

 

Is there a way to invert the Function Keys? I would prefer the default behavior to be the special actions(change volume, airplane mode, etc...). I know pressing the Fn key allows the special actions, but it is less convenient.

 

Usually an option in the BIOS settings, but I've not looked for our Aeros

Sent from my Pixel XL using Tapatalk

 

Does anyone have any experience with the RGB fusion software? In particular how to get the keyboard layout profiles to automatically switch when you change applications or even assign a hotkey? There's no guide or help at all for this and can't seem to get it working as I'd imagine it to. Quite frustrating.

 

Awesome glad they fixed it. Now I just gotta find a good place to get it from

 

Has anyone tried replacing the wifi card? I want to replace it with one that has bluetooth 4.0. Is it just an m.2 slot?

 

So long time lurker here finally splurged on an Aero 15, ordered through Gentechpc and they were nothing but fantastic. Needless to say I am quite happy with it except for one thing, my devices backlight bleed is unbearable to the point of noticing it in broad daylight at the fringes of the screen. http://imgur.com/a/lj2S9

Something's of note device is running Win10 LTSB unverifed atm (working on getting my KMS to activate) so that's why the windows activation is in the bottom. If this is what's causing my issue then idk where to start :S Let me know your thoughts!

 

I have terrible backlight bleed, too. Is it normal or should we try again?

My TB3 eGPU enclosure (HP Omen Accelerator) arrives tomorrow. Willl try my GTX 1080 in it with the Aero 15.

 

I read somewhere that backlight bleed can be solved by turning on adaptive/automatic brightness. Worth trying out if the light sensor is good.

 

Mine has backlight bleed but it's not noticeable during use so I don;t really mind it. Although it's just a little at the bottom of the screen. Not anywhere near as bad as the RobonHood.

 

Yea I think that would just automatically change the brightness down to compensate it doesn't change the fact that the panel is bleeding all the way up the edges. But good idea. I'm just really torn here I feel like this is stupid bad but then again maybe I'm being melodramatic haha.

 

Can anyone test the Gigabyte fusion software and put it on "Flash on keypress" and press the FN keys from F1 TO END; because I have a issue whenever I press F1 TO END keys the bottom keys light up too....

 

The Aero 15 only has a PCIE 2.0 4x bus connection for its TB3 device. They shouldn't be really advertising the TB3 port with the 'up to 40' claim if it is this hampered.

Am I wrong?

 

Unfortunately I don't have any thunderbolt 3 units to test, though I have seen a few users on reddit stating it was working fine? Is it possibly an issue on the HP side?

Side note where did you order your Aero from?

 

No, it is definitely the Aero - it works but is slower than it should be. . That screen shows settings on the Aero itself and nothing related to the eGPU. . Ordered from Scan in the UK.

 

Alright well let's see if new thunderbolt drivers fix this have you done and reinstall of windows yet? If not that's fine I'm just curious.

Either way here is the link for the current Gigabyte provided driver and here is the next closest link i could find to the intel driver as of 6/16/17 I've never used driver station but just scan it before you install. Just make sure once you uninstall the driver to restart in between then try and install the current ones.

Let me know if that helps, I'm still arguing with Gentech in regards to whether or not my backlight bleed isn't a "normal" condition.

Good luck!

 

It is nothing to do with TB3 drivers. Hwinfo64 is showing the very basic PCIe port setup on the Aero 15 - this shows that either electrically or due to BIOS, the PCIe root port is PCIe 2.0 x4. I do have latest Aero 15 BIOS and chipset drivers, (and TB3 ones), though.

Is there any sort of Linux boot image I could use that would also show things like PCIe root device type? Would allow confirmation outside of Windows 10 anyway.

 

Great !
Can you confirm that for example Ctrl Left Alt D, Ctrl Left Alt Z, Ctrl Left Alt S, Ctrl Left Alt W works ?
These combos are important for my workflow , and I really want this laptop...

 

That would make it essentially similar to the XPS15 PCIE3.0 x2 setup. If so, probably enough to support an external gaming monitor at modest frame rates without major throttling. Probably not enough bandwidth to use an external GPU to drive the built in display, though. Maybe not a big drawback with a GTX1060 onboard for the 1080p panel. Still disappointing, more so if a 4k panel ever appears.

 

I'm a bit surprised : it's clearly written on Gigabyte website :
" the AERO 15 is able to achieve the height of data transfer speeds, transmitting data of up to 40Gbps. Besides speed, the port is able to connect to an external display running at 4K"

 

I would not have bought it if I knew of this limitation, and if they knew of it they should be honest in their advertising. At least Dell has a page with info on their models: http://www.dell.com/support/article/us/en/19/qna44089/thunderbolt-3-40gbps-data-transfer-rate?lang=end The actual product page still says 40 bidirectional but at the same time admits 2 lanes.

PCIe 2.0 is even sillier, though, so I hope it's just a BIOS mess up.

 

So it appears that my backlight bleed is "normal" and a everyday functioning issue with my device. Below I will copy and paste directly my emails with GenTech's Ken in regards to this issue. It just seems like they don't want to have anything to do with replacing a defective product. I received my laptop on Thursday July the 27th, installed windows again on my 960 evo and used the device over the weekend whereas I found the screen issue. Monday I consulted my friend in regards to this and this is how I led to here and sending the email out to Gentech on Tuesday.

So here goes from the beginning I'll be in blue and GenTech will be in red for reference:

Sent Tuesday August 1st, 11:10AM

Good Morning,

Hope you all are having a pleasant week I've had my laptop for a few days now and have enjoyed it greatly but I've ran into what in my eyes is a major issue. After consulting a few extra friends just in case I was crazy, my laptop has some verifiable back-light bleed on both bottom edges. This is even noticeable in broad daylight at full brightness on as well. I'm attaching a link where I posted the pictures I'd taken in a completely dark room of the laptop. Of note I have done a complete reinstall of the system and all system drivers with Windows 10 LTSB 1607 and it's currently unverified (playing with KMS server stuff at home) but I do not think this would effect back-light functionality.

If you all could get back to me at your earliest I would greatly appreciate it.

Thanks,
RobonHood

Reply was received from GenTech's Ken on Wednesday the 2nd and is as follows:


RobonHood,

Glad you received the laptop.

The backlight bleed on LED LCD screens are completely normal. That's where the LED backlight coming from.

On LED panels, the black still uses backlight to produce black and even more noticeable if you turned off the lights in your room.

The only panel that doesn't have this issues is OLED panel that black doesn't need backlight to lit up.

(He attached the AorusX3 pic and the Asus Pic below)

Continuing I replied that day with:


Afternoon Ken,

Thanks for getting back to me, I appreciate you trying to explain how back light bleed works. I am quite familiar with the concept, and come to expect small amounts as a normal everyday expectation.

What I cannot accept is the fact the nearly the entirety of my display bleeds, especially in the bottom corners to the point where it is noticeable in daylight in both games and daily work applications. That's my problem here, its not that it has bleed but that the bleed is terrible and definitely not within the realm of "normal".

I originally requested that to have the display checked just in case and even stated if I had to I would pay extra for the service but that seems to have not caught this issue. I just want the problem recitified and if that means I have to return the device for a new one than so be it because again..this is unacceptable on a device that's costing me $2200.

Please get back to me asap, I would seriously appreciate it as this is bothering me consistently since receiving the device.

Thank You,
RobonHood

Now I will say I was rather gruff but I feel as though I've had my issue shoved to the side like it's a non-issue item when that isn't the case.

His reply later that day:

RobonHood,

This is wide-angle view panels that's why.

Let me open another unit and take a picture for you to see.

That was the last message I received from him that day in regards to this, knock it up to business being hectic not really a big deal but the time is ticking on my return policy to GenTech so it is kind of frustrating.

Anyways I reply this afternoon August the 3rd after not receiving anything with this:

Morning Ken,

Since you haven't gotten back to me yet I figured I'd send you a reply, I'm sure you're occupied.

But I am aware how an IPS display work and its 178 degree viewing angles can create the "ips glow" issue you are trying to allude to. The problem is that this isn't IPS glow, I've already shared this with others to verify that I'm not just seeing things.

This screen is in my eyes defective and needs to be replaced, and if you all don't want to do that then I would like to return this device for a refund as its frankly unacceptable. I could go to any other distributer and they would understand my problem and this would be replaced asap. Instead you want to argue with me and state I don't know what I'm talking about.

If you could get back to me ASAP about fixing this problem before GenTech's "14 Day Return Policy" is expired I would greatly appreciate it.

Thanks,
RobonHood

Starting to get sassy I know it but I swear this problem has been eating at me slowly day by day.

His reply this evening consists of 3 emails listed here:

1st Email:

RobonHood,

Every unit here are pretty much the same. If you are looking at in a very dark room there is no LED panels has no bleed at all.

The light just shows where is the LED strips coming from, it shoots upwards.

Here is the one I took and and that's how bright LED panels looks like, because they are bright LED screens, again, this is completely normal on all brands. Again, Black uses LED to produce Black and it's not an issue, it's the way technology is:


Aero 15 He attached the Aero 15W pic)

And here is another customer who bought a Asus thought his screen is defective just because he sees the backlight in the dark:

(Followed by reattaching the Asus Pic from the day before)


2nd Email:

And this is Sager:

(attached Sager pic)

3rd Email:

RobonHood,

I also made a simulation just to show how it looks like where the LED backlight at the bottom shoots up towards the screen, what you see is just the LED light and it can't be avoid.

(attached backlight simulation picture)

And that so far is my communications in regards to this issue, it's ridiculous to me that I'm being told that everything is fine and dandy when it clearly isn't and its unacceptable. I don't know how to pursue further in getting this done except possibly returning the device for a refund because it appears that my defect isn't considered a defect to this company. Quite frankly this frustrates me to no end as I really do love the device but seem to have gotten a bad egg.

Let me know your thoughts I would greatly appreciate some input in regards to this, also I attached a new photo of the display from my girlfriends S7 Edge just in case my phone (HTC One M9) photo wasn't good enough.

 

Mate, you could summon Batman with that amount of bleed, stand ground and persist on repair because they don't like to send out replacements.

 

So has anyone here tried using an external GPU setup on the aero 15? Is the thunderbolt 3 truly not as advertised?

I was gonna get one but if this is the case I might look for a different laptop

 

Here's a possible scenario, the lastest Thunderbolt drivers on Gigabyte's support page for the Aero 15 is version 16.2.55.275. This is also the latest version that intel themselves is pushing. But actually, there's a later version as seen by the second link in @RobonHood 's post which was version 16.3.61.275. Intel on their site explains that they temporarily downgraded from the 16.3 version back to the 16.2 version because it was flawed.

The change log for 16.3 was

If you are running that update of Windows 10, maybe it's just a matter of going back to an older version temporarily. Also the 16.2 drivers predate the announcement and release of both the Aero 15 and the Omen Accelerator if that matters. Hopefully this is the culprit and not something more permanent. I'm looking to pick up an Aero 15 myself over the XPS 15 almost exclusively for the reason that the XPS 15 had the annoying 2 lanes situation. Hopefully things work out for you!

 

Read earlier in thread, I've made many posts about this.

 

Thanks, @respectthecheck. Some possibilities there! I do hope it is a simple software problem... I did try a ubuntu live 'cd' on a USB stick to see what lspci output is. However, it freezes whenever I type lspci -vv! Don't really want to try a windows downgrade but maybe I can try a different Linux distribution. Not sure what would be the most bleeding edge to try on a USB stick boot.

 

Ordered an aero 15 from hidevolution and patiently waiting for it now. Meanwhile can anyone figure out how gigabyte got 10hrs on the aero15? Since that's what gigabyte "advertises" on the aero 15 page.

 

Very, very light usage could do that. Particularly if you shut off WiFi. It is on the very outer bounds of what is possible, but you could do it. If you turned off WiFi, turned down the screen and left it sit on a desktop you'd probably see it, in a situation like that you'll see Windows predict battery life in that range.

It is a marketing number though meaning technically true but inflated to look good. Realistically count on 6-8 hours on a full charge. You should see in that range using WiFi and playing on the web, watching videos (so long as the player uses the SIP acceleration and not software) and so on. I see that and I have some of the power savings stuff turned off.

 

I see, I was wondering if that time was achievable while actually using the laptop. Think it's possible to get 10hrs on low brightness using ms office?

@RobonHood any update on your backlight bleed screen? You're making me really paranoid, thinking I should have shelled out the extra 100$ for hidevolution's backlight bleed offer.

Also do you guys know if replacing the ram and ssd voids the warranty in the US?

 

Just received green UK version. It seem to have NVME drive installed which is good.

Noticed a couple of hw issues. First is very minor, webcam lens seems s bit misaligned relatively to the hole in the laptop chassis. Thankfully that doesn't influence the image, video corners are not cut.

Spoiler: Camera misalignment

Second issue is a bit more noticeable - its a relatively large white spot near the left bottom edge of the screen. It seems to be a common issue due to thin bezel-less design?

Spoiler: Display bleed

Also there is a software issue with Fn+Esc button, which supposed to enable-disable "maximum fan" mode. I noticed that if you run in silent mode (fans off) and double press Fn+Esc (enable and disable max-fan mode) the fans will continue to operate at 30% at low temperatures, instead of switching off. This then can be fixed only by switching modes in SmartManager, for example after silent->gaming->silent fans are off again.
Is there a way to program some button to cycle through different fan modes?

 

Can anyone compare the noise levels of the fans at gaming load with that of the Aero 14?
Thanks!

 

Has anyone tried to restore the aero 15 with an USB Stick created with the Smart USB Backup utility? Right now what I'm getting when selecting that boot option on F12 menu is absolutelly nothing, the F12 menu pops back again, and trying different options in BIOS regarding USB devices doesn't help me at all so far. Also, because I installed the Creators Update (I guess that's the reason from what I researched), can't restore the laptop from the Recovery partition.

 

So I've come to the finished conclusion with both GenTech and my current Gigabyte Aero 15. Needless to say it isn't how I think things should've been handled and I recommend anyone stay away from GenTech if you feel like your device may have issues as they do not want to do anything to rectify their mistakes.

Anyways here's my email from Friday to GenTech after I was sent pictures and explanations as to how "back-lights work". It will be labelled in the blue/red of my last post.

8-4-17:


Ken,

Here's the issue, this is not normal never was normal and if you talk to literally anyone else they will tell you the same. It seems as though you want to do everything in your power to not rectify the problem here. Frankly it's quite ridiculous, and if you do not want to repair or swap me out for a new device with less Bleed, then I'm going to have to ask for a return.

This is a defective product through and through, and while I'm willing to work with you all in getting it sorted, you're putting me into a corner on what I can do.


Get back to me ASAP I would appreciate it,

RobonHood


Now to be fair I'm being an overt dick about this as in my opinion I've had my problem treated as though I'm a child/elderly who has no idea what I'm talking about so his response is also "dickish". But at the same point it's his job to rectify issues and it seems as though that's the last thing GenTech wants to do.

Here's his reply from yesterday morning:

8/5/17

RobonHood,

No it's not defective period and yes, you can return it within the return period no problem. You are welcome to return the product even it's non-defective.

Here is your return number to send it in for refund:

GenTech PC
Attn: RMA 197135 (Non-Defective return)
1420 E. Cypress St
Covina, CA 91724

Again, it's not defective period, if you like to see your screen at a complete dark room with a complete black screen seeing how LED backlight shoots up and thinking it's defective that's fine with me.


Ken


This reply alone solidifies my resolve not to work with them ever again, I get that you probably get customers complaining about bleed a lot in the custom laptop industry. I've also been abrasive in regards to getting this fixed as well, but this right here is by far the worst customer service I've ever seen/experienced in my 6 years of hospitality/service work. And it's a shame really, but it appears that once you spend your money with them it no longer matters what issues you have, it isn't their problem.


Long story short and sorry for hijacking your post man, I expect your display to be fine with minimal bleed. I have no experience with HID but they seem to be a quality outfit and if a problem arises they'll take care of it. Just avoid GenTech if you are buying these devices.
With that said I'll be returning my device and going with another distributer that hopefully will honor their warranties and expectations.

 

Backlight bleed should be treated as defect IMO. There are custom laptop brands out there that offer "no or less blb" as an premium option for money, since some people dislike it and the other that get the worse screens, don't care or know.

But how that GenTech guy reacts isn't very nice. When a customer has an issue with such an expensive device, then you should offer some form of help that isn't just "fine with me".

 

It's not the most diplomatic response, but whether or not it's reasonable depends a lot on whether or not your display is typical of what Gigabyte is putting into Aero 15s. If it is typical, then the response, while blunt, is more or less accurate. If your particular unit was much worse than average for the Aero 15, then it definitely could have been handled better. If you get another Aero 15, and not a cherry-picked one for a premium fee, I'd be curious how it compares if you take images the same way. Perhaps the older WVA technology is prone to greater variations than newer IPS display panels? Might be worth contacting one of the other custom retailers first.

Perhaps it comes down to how Gigabyte defines defects and how much the retailer ends up being reimbursed to resolve returns of this type? I don't know how big these custom retailers are, but if it's on their dime, I'm sure it hurts to have to take back stuff that perhaps falls out of a manufacturer definition of defective. Meanwhile, the Amazons and Neweggs of the world can probably absorb such returns without much problem. Either way, the real blame may be with Gigabyte. I hope you have better luck with HID or Xotic or whoever you go with. I had a good experience with Ken at GentechPC, but so far the notebook hasn't had an issue that would involve support, thankfully.

 

I mean, I think it goes without saying that a retailer is truly tested, in terms of their quality, when you *do* need support.

If they can't even sell you a freaking product well to begin with, then there's no hope...

This is also not the first time issues with GenTech have been posted in this thread which seems a high number of issues for a rather small sample size of owners if we're only talking about 1 laptop model.

Regarding Aero 15 stuff:

1. FN + ESC on my unit also exhibits the same bug as @airat.shafikov . Going from quiet mode (fans off idle) to max fan via that hotkey, and then back again, returns the fans to "Normal" mode where they spin at 2000rpm, as per reported by Gigabyte's Smart Dashboard. It would be nice if we could program this key to cycle through the fan modes.

2. My PCI Bus Port 5, the one that is used for the TB3 connection in @Denjin 's Aero 15, is also showing only a PCIE2.0 x4 connection per HWINFO. I am using regular Windows 10 Pro.

I do have an NVME drive installed which shows PCIE3.0 x 4. Is anyone able to test their Aero 15 if they don't have an NVME drive and only a SATA one? Use HWINFO to look at PCI Bus Port 5, and see the PCIE version number.

3. In Gigabyte Fusion, if I go to custom lighting profiles, my keyboard backlight is frozen to Cyan and cannot be changed to a custom colour. Is anybody else experiencing this?

 

@CedricFP - thanks for the notes. I will test 1 and 3. I have NVME drive myself and it is running slower than a Samsung 950 Pro but at least the root port it is off of (#9) is the correct type.

In regards to 2, are you also using creator's update to W10 Pro? I tried to test using lspci -vv to make sure it wasn't OS issue but can't get latest Ubuntu to run (without freezing) on this device once the GUI boots up.

 

I do have the creator's update installed, yes. Do you think that makes a difference?

 

Not sure, was just curious to see just in case. I had tried to do some tests via a bootable Linux USB stick but had no luck.

 

Hello there,

I bought the Aero 15 last week to replace my good old 2010 Dell Studio XPS 16.

I already tried to replace it last year with a MSI GE62VR but I finally returned it because of high surface temps and noise, as well as.... backlight bleed.

After playing a few days with the Aero 15 I really like it and it could be the 'chosen one' but once again I have an issue with backlight bleed:
http://imgur.com/a/pIurF
@RobonHood: with the same laptop and same camera but different angle I can get severe backlight bleed like yours (my 2nd pic) but the 1st pic is closer to what I really see with my eyes.

I'm facing a real dilemma here, whether I should keep it or return it.
Of course a black background with 100% brightness and no ambient lighting in the room is not a normal use but even with automatic brightness (which would set brightness at 10-20 in a dark room) I can still see it a bit when viewing videos with a black bottom band.

Coming from a 7y-old laptop with a very good screen uniformity, it's getting hard to accept moderate to severe backlight bleed. Only light backlight bleed should be acceptable.

I'm wondering if I return it and ask for a replacement, is there any chance that I get a better unit or are all units impacted in similar proportions (due to the bezel-free design) but some customers simply care more about it than others.

BTW, the "Minimize LCD Backlight Bleed" option on hidevolution sounds very interesting and I would be more than ready to pay 100$ more just for that but unfortunately I need a French azerty keyboard and there is no alternative to hidevolution in France

 

While to "some" extent I could agree with this, the device is $2200 with warranties from them. To pay that much 1. You expect a solid device with minimal issues 2. Should an issue arise (in this case it did) to have that issue taken care of because you chose to spend the extra monies with them, instead of another retailer.

Maybe the device screens have issues but I can count in this thread about 3-4 devices that had the issues with backlight I had. What's more damning to me in this instance, is I specifically requested and was told by Ken that I would get a panel with minimal bleed.

RobonHood,

You are welcome.

Yes we can match Minimize Backlight Bleed LCD no problem, you can just mention it on the comment section during checkout. To be honest with you we haven't heard any customers complaint about backlight bleed issues with Aero 15. But customers who is not familiar with LED LCD backlight vs old laptops with CCFL lamp backlight and OLED technologies on TV will complaint about the backlight bleed regardless.

The cash discount will be offer if you send payments without GenTech PC been charge transaction fees such as:

- PayPal
- Credit / debit cards (even it's checking account on debit cards its still process by Visa / Master as you can see the Visa Master logo on the card).

So if you can mail us the check / money order / cashier's check or wire transfer that we won't get charge with fees then we will pass the 3% saving to you.

Thanks.

Ken

And this was mentioned in my order, so I was VERY upfront about this being a problem I didn't want to see. Yet, once my money was had it was unimportant. I'm not trying to beat a dead horse here as it's all but resolved the device is going back to GenTech. But making it aware for others who may want to purchase from them what to expect is important to me at this point.

So for reference this is what made me notice that the display was bleeding at all link.


Only after I noticed this did I perform the bleed test and found the much larger issue lol.

 

I also dislike spending big bucks and having to deal with issues. I missed that you were told your unit would have minimal backlight bleed. That is definitely on the retailer. And while I appreciate that perfection isn't possible, it sure seems like Gigabyte used a panel with quality control issues to save a buck and left the retailers to deal with it. So are they refunding or replacing? Either way they are resolving the issue at least. I've had some worse experiences with reps at retailers like Amazon and Newegg. And the real question is how support is from Gigabyte after the return period is over. If it's like HP or some others, that's a much bigger potential problem for the duration of the warranty.

 

No Worries, I had lightly explained it earlier but hadn't linked that email, I'm having to return the laptop on my dime for shipping to get my money back.

 

Will you be required to pay a restocking fee?