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    How to get temperature lower...

    Discussion in 'Gigabyte and Aorus' started by Marlon Estella, Apr 5, 2016.

  1. Marlon Estella

    Marlon Estella Notebook Guru

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    Just purchased a p35wV4
    Repasted and on stock clocks hit 97 on medium settings of The Division (during a fire fight)

    Same area in The Division, but this time used Intel xtu to underclock to 3.2/2.8 and the temps still but 95.
    I've also tried underclock WITH a undervolt and still hitting 93-95.

    Please advise . thanks
     
  2. GenTechPC

    GenTechPC Company Representative

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    There isn't really much you can do regarding the temperature due to the slim chassis and heatsink design, the CPU temperature runs hot especially if you have Intel Haswell or Broadwell CPUs.

    We found the CPU temperature runs much cooler on the 6th Gen Skylake platforms, one example is the Aorus X7 with Skylake processor:

     
  3. rinneh

    rinneh Notebook Prophet

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    The only thing you can do it repasting the laptop with better quality paste and underclock it. In my experience the Gigabytes are just not properly cooled.
     
  4. Marlon Estella

    Marlon Estella Notebook Guru

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    Thanks. I figured.
    I don't plan on gaming on it much since i have a desktop pc.
    But lets says i use it to game maybe a total of a week per month (4+ hours of gaming per day), would this have adverse effects on the laptop (longevity wise)?
     
  5. GenTechPC

    GenTechPC Company Representative

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    You should be fine since the CPU temperature is cap at 97 degrees C, if the temperature is reaching beyond 97 degrees C the CPU will down clock to protect it.
     
  6. rinneh

    rinneh Notebook Prophet

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    THis is not the case on the long run. Especially for the GPU.
     
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  7. Marlon Estella

    Marlon Estella Notebook Guru

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    Ok so is it bad or OK in the long run?
    Should I be worried?

    I really like the laptop. For a gaming laptop it has great battery life, fairly light as well. but the main thing i like is that for a gaming laptop it is very stealth, IE i can use it for work and no one can say it is a gaming laptop (compared to say an MSI GS60/70). I plan on keeping it and not buying another laptop for at least 3 years. Can this laptop last with the amount of gaming and heat that will it create?
     
  8. GenTechPC

    GenTechPC Company Representative

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    I've yet to see a P35 GPU died since the first gen because of the temperature.

    It's ok for the long run. The only time I've see the GPU died was cause by users. First we didn't know but after investigated with Gigabyte it turned out that people open the laptop to add components while the laptop was actually at sleep mode not completely shut off, there are still electricity current running on the MB and by removing or adding components short the GPU.

    If you search this forum you will find people posting about their GPU died after opened the cover.

    So it's recommended to disconnect the battery cable after open the bottom cover.
     
  9. rinneh

    rinneh Notebook Prophet

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    I saw plenty of cases where the 970 or 980m gpu's suddenly "disappeared" from the device manager only to find out it was a hardware fault and it needed to be send back for repairs right after they just started using it without even opening the machine. I dont find this story to be believable to be honest.

    Also the more hot the internals are the faster the battery is dying. I saw a large battery health drop in just using the machine for 2 months. I tested 3 Gigabytes by the way. Heat is never good.
     
  10. GenTechPC

    GenTechPC Company Representative

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    I know exactly what you talking about and I've seen it many many times that nVidia GPU just disappeared from device manager. It wasn't cause by overheat period.

    On Gigabyte laptops, even you are in the BIOS mode and press power button to shut off laptop, you would think the power will cut off, but no. the laptop turn to sleep mode just like you are in Windows. The electric current still running on the MB, therefore, any hardware modification at the time kills the GPU, that's exactly what happened that kills GPU.

    - GPU "disappeared" out of blue can not be reduplicated under normal use by anyone, not even cause by overheated, therefore, it's false claim.

    - GPU will "disappeared" if the laptop is at sleep mode and at the time and there are hardware modification involved, The issue can be reduplicated by any users 100% of the time, therefore, it's true.

    - Overheat will not cause GPU to "disappeared" in device manager, instead, you will get BSOD first and a yellow exclamation mark under GPU in device manager.
     
  11. rinneh

    rinneh Notebook Prophet

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    That is why it happened only with certain revisions and not with the older models...........Sorry this is just pure bullcrap

    It happened to users out of the box to users that did not do ANY hardware modification.

    Now comes the fun part. If this was truly true, it would happen directly after adding an SSD or repasting the GPU. But it doesn't It happens when a user is stressing the machine with for example a video game. Nvidia driver crash occurs and from that moment the GPU is gone, just like all other examples with similar cases.

    Dont treat the users here a fools. No one would do a repaste or change a SSD when the laptop is in sleep mode and even than it is very unlikely since it's the gpu EVERYTIME.

    Come with data and proof if you want to back this up. There are plenty of laptop models, mostly thin and light ones with powerful components that have similar issues. Razer Blades with failing motherboards, Samsung Ativ books with disappearing GPU's as well, Macbook pro retina 15's with failing gp's.
     
    Last edited: Apr 9, 2016
  12. GenTechPC

    GenTechPC Company Representative

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    Users don't tell you everything of what happened or every single details. I am not defending Gigabyte, infact, I think it's 100% of Gigabyte's fault of why when user press power button to shut off PC even they are in the BIOS that the PC won't cut the power off, instead, it turn the laptop to sleep mode without user awareness. The electric current still running on the MB that users not aware of. This is the fact that causing the GPU disappeared in the device manager, you can reduplicated the exact same issue 100% of the time, therefore, it's the fact.

    What I am trying to tell people is that, whatever you do to open the laptop, DO disconnect the battery, that will ensure that there are no electric currents running that could fry the GPU during hardware modification that's all.

    Gigabyte is the one to be blame that why when you press power button in BIOS mode that PC turned to sleep mode and electric still running on the MB without user awareness.
     
  13. ryzeki

    ryzeki Super Moderator Super Moderator

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    rinneh, You are completely misunderstanding the point Ken was doing. GentechPC cannot speak for any other vendor other than themselves, and they only exemplified what they found out.

    You are also placing together many issues involving heat that result in the GPU dying. It is a fact that a GPU will downclock and also is programmed to shutdown after certain temperature is reached, in subsequent increments. This does not mean the GPU is "safe" from temperature as this measure mostly affects directly the core, and does not help any of the numerous components of the GPU, including vram, power phases, etc, that might be failing due to temperature/shorting/not properly seated heatsink etc. This is only one of the few issues that can cause a GPU to die right off the bat. You can also kill your GPU with an innocent driver update, as with the case with nvidia 364.72 drivers.

    If anything, Ken is mentioning his evidence as a reseller while you are making it seem as if he is saying every single gigabyte and 970m/980m GPU has never died due to heat. This was never his claim and yet this is the claim you are attacking here for. He is merely explaining when he actually found a dead GPU and i was caused by innocent user error, due to gigabyte failing to explain how power functions in their system.

    Now, lets get this back on topic, and help people get lower temps. Whether the GPUs have failed or not, is not part of this topic at hand, and blaming users won't go anywhere productive.
     
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  14. Marlon Estella

    Marlon Estella Notebook Guru

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    sorry i think this got off topic.
    But anyways I was able to lower temperatures by using Intel XTU and just downclocking and undervolting.

    No huge hits to frames as I am still seeing 60fps playing Dragon Age Inquisition and The Division (on medium to high settings). No longer getting higher than 85C for CPU and no higher than 80C on GPU.

    thanks.
     
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  15. Eason

    Eason Notebook Virtuoso

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    Could you explain why this would cause GPU failure delayed after the fact? I have a p34wv3 which was repasted by HID when I ordered it in their shop. 2 hours after it arrived, the GPU died and disappeared.

    After it was repaired, I had it repasted in a shop. They didn't disconnect the battery. It worked for a week, then suddenly the GPU died again.

    Sent for repair a second time; sold it soon after. It worked fine when I mailed it. After it arrived at the new owner's, he replaced the HDD. Shortly after, the GPU died and he had to send it for repair.

    If it's due to power still running through the board on this system, wouldn't it occur immediately after doing the maintenance, and not hours/days later?
     
  16. GenTechPC

    GenTechPC Company Representative

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    All Gigabyte laptops before the V5 Skylake will not completely cut the power off when you press power button to turn off PC even you are in BIOS mode. Instead, it turn to sleep mode.

    In your case it might be the PCB does not have proper grounding and shielding out of the factory cause Electrical Overstress. It wasn't overheat right? so, something happened in the PCB, of course.

    And after it was repaired, well, it's not repairable since pretty much everything is soldered so they must have replaced MB or another unit.

    And I am pretty sure it was working fine before you shipped to the person you sold to, but we don't know if the laptop battery is disconnected or the system is completely shut down when he was replacing the HDD, we will never know and he probably won't tell you.

    Like I said in my previous post, the GPU disappeared issue can be reduplicated 100% of time if the laptop battery is not disconnected during upgrade or if the power is not completely shuts off.

    My suggestion to everyone is no matter what you do with the laptop if you have to open it, maybe just to open it to clean the fan, repaste the thermal compound or simply just to see what's inside. Disconnect the battery first so you have a 100% safe enviroment to work on your laptop.
     
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  17. Eason

    Eason Notebook Virtuoso

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    I messaged him to check in- and apparently it happened to him twice more with the v3. He complained and gigabyte upgraded him to a v4 which has been running without problems since
     
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  18. GenTechPC

    GenTechPC Company Representative

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    Glad Gigabyte willing to replace it for him with V4. I work with Gigabyte people everyday and they are very nice to deal with especially the top management. In most cases the top management person will step in and get issues resolved.
     
  19. GTVEVO

    GTVEVO Notebook Deity

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    Any ever tried using a metal base TIM such as CLU? Might help since its conductive efficiency is much better than non metal based. This laptop (x7 pro) design as always catches my eye and I wonder can it be the best balance between extreme performance and slim yet usable design.
     
  20. GenTechPC

    GenTechPC Company Representative

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    Haven't test CLU on X7 Pro yet, but I can test it when have chance.
     
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  21. TellyBoi

    TellyBoi Notebook Consultant

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    I won't worry although it can be annoying that you can feel some hot spots.
     
  22. Marlon Estella

    Marlon Estella Notebook Guru

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    im too lazy to reopen the laptop but are the heatpipes shared between the GPU and CPU, and is the cause for the high temps?

    i dont remember the msi gs60 reaching these temps when playing the division (i had previously purchased an msi gs60 with same specs but returned it because it was definitely looked like a gaming laptop, at least compared to the p35)
     
  23. GenTechPC

    GenTechPC Company Representative

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    Test done:

    Stock thermal compound:

    Aorus_X7ProV5-Stock-Thermal.JPG

    And the CLU:

    Aorus_X7ProV5-CLU.JPG
     
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  24. GTVEVO

    GTVEVO Notebook Deity

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    Just as I suspected that is some serious improvements. Thanks for testing!

    Sent from my LG-H901 using Tapatalk
     
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  25. GenTechPC

    GenTechPC Company Representative

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    Yes the result was quite impressive. :)
     
  26. a15g

    a15g Notebook Consultant

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    Just got my V5 today and seeing 67'c from just installing league of legends and watching youtube lol.

    Will try a gew games and see how temps are but as of right now it doesn't look good.
     
  27. Marlon Estella

    Marlon Estella Notebook Guru

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    try one or a combination of the following: repaste, undervolt (-50mv should work without much work), underclock (set single cpu multipier to 34, then double cpu multiplier to 33, and third/fourth to something much lower like 28-30), using a stand or notebook cooler (the vents are on the bottom).

    If you dont want to repaste or undervolt/underclock, just prop the laptop up from the table using a notebook cooler or a stand.
    you'll see a difference trust me.
     
  28. a15g

    a15g Notebook Consultant

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    The laptop was on a laptop cooler that had dual 120MM fans placed almost right under the two vents on the laptop.

    After re-paste with AS5, all cores fluctuate from 89-92'c.

    GPU drops down mid/high 70s during valley benchmark.

    I forgot to mention that with the fans running full tilt, it's hard to hear the game you are playing since the two speakers in the front are not powerful enough to overcome the noise from the fans. Not that the fans are loud but to put it simple the speakers are just not that great of quality. My fit and finish of the case around the laptop is also a bit disappointing. The upper right corner my finger nail catches where the bottom case meets the top. On the whole left side/front of the laptop it's also not aligned and you can visually see it and feel the un-even surface with your hands. Not a big deal but I mean I did pay $1300 for this thing...