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    Global warranty information

    Discussion in 'Gigabyte and Aorus' started by pyrorage, Apr 22, 2018.

  1. pyrorage

    pyrorage Newbie

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    Does anyone have any info on how Gigabyte's global warranty works?

    The website does not have any information and they don't seem to respond.

    I would like to get an aero 15x to Bahrain but I am worried about how to get any service here.

    Any info or contacts would be appreciated.

    Sent from my SM-G955F using Tapatalk
     
    pyrorage, Apr 22, 2018
    #1
  2. MaanKaas

    MaanKaas Notebook Geek

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    There are a Gigabyte servicepoints in multiple countries (can be found on the website but maybe not specific for your country), when RMA is needed you can sent your device to the closest servicepoint. Even if it is not your country, but they will use local parts specified for that country, like the u.k. power plug for example if that needs to be replaced and I'm sending it to the u.k. servicepoint Also, delivery has to be paid by you.
     
    MaanKaas, Apr 22, 2018
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  3. pyrorage

    pyrorage Newbie

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    Thanks for the info. I will look for them. Just wish there would a way to contact them for better clarity. Not a small purchase.
     
    pyrorage, Apr 23, 2018
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  4. EORUCIGN

    EORUCIGN Notebook Consultant

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    It really depends on the country. For example, in South Korea Aero laptops only have 1 year warranty, instead of 2.
     
    EORUCIGN, Apr 23, 2018
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  5. alawadhi3000

    alawadhi3000 Notebook Consultant

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    I'm from Bahrain and there are no Aorus/Gigabyte service center in the country or any nearby country.

    When you contact Aorus they will tell you to send the laptop to Taiwan to get it repaired, paying for shipping both ways.
     
    alawadhi3000, May 11, 2018
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  6. EORUCIGN

    EORUCIGN Notebook Consultant

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    Do you have to pay the shipment or are they paying it for you?
     
    EORUCIGN, May 11, 2018
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  7. alawadhi3000

    alawadhi3000 Notebook Consultant

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    As I said, you pay for the shipment both ways.
     
    alawadhi3000, May 12, 2018
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