The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Strangely enough I'm also in a similar predicament as you as I'm in the middle of returning the XPS 15 9560 for something like the Aero 15 or failing that, the Aero 14.
I would of loved to keep the XPS 15 as it's simply amazing (only owned for a few days), I used to have the 9550 as well though but sadly the box standard 1050 in the 9560 isn't enough for my occasional gaming needs - plus as you may know it throttles when temperatures reach in excess of 78c.
@BringTheRain403 - If that's the case then that would be a major error on the UK retailers part, especially if customers who ordered and already received their laptops (Good going for the customer though!).
The 9560 is a nice machine I got a great deal from dell outlet for the 32GB RAM 1TB SSD version 4K with the fingerprint reader etc but something didn't sit right with that machine. I'm OCD when it comes to defects and I noticed a black spec of dust in the top right of the screen that couldn't be removed it was under the LCD glass. Along with a few stuck pixels problem is when you have such a high res screen once you've seen it you can't unsee it. Then had the random issue of the screen flickering. Did the suggested driver updates on the HD630 and that helped but didn't remove it. The one thing that did annoy me though was when using Capture One Pro editing my photos the fans would ramp up to full wack. Was quite surprised but definitely didn't like that as I'd be doing a lot of photo editing didn't want something that loud.
You're a bit like me when it comes to finding defects and overall OCD on technology, my things have to be perfect as well lol. Luckily the new 9560 I had directly from Dell has been absolutely faultless and defect free - it's just a shame that they have certain temperature / throttling tolerances as otherwise I would of kept it.
Keep me posted on your progress moving forward with the Aero 15 order, I'll keep a look out to see if anymore come into stock from elsewhere. I've already asked Overclockers UK when they expect stock but at the moment they have no ETA as they literally only placed the order for a batch of them from Gigabyte yesterday.
Yeah others were telling me it's not that bad and to be honest probably would have forgiven it but had dropped £1650 on it and was well within the return period! Ah you're lucky then!! I'm sure you could have repasted the machine but to be honest when you're spending this much on a machine you'd expect it to work out of the box faultless. Returning it is probably the best option right now if it doesn't perform as expected.
Literally just read the same myself, and that looks like an email from Scan UK going by the photo. Not good news, I wonder if this affects all of the units worldwide and not just the UK...
That's too bad. Maybe the USA spec with the lesser SSD and display will get a different batch of batteries.
Hard to imagine they could replace them within days if there is a widespread recall coming for this, unless Gigabyte was aware of the issue some time ago and had batteries or replacement units already shipped. Containers take a long time to deliver by ship and I'm thinking you may not be able to send a huge amount of this type of battery by air for safety concerns...
Could also just be one isolated batch of batteries, hopefully that's the case.
It could well be just isolated to us in the UK, we will see and especially if it's just down to one batch or so.
This would back up the explanation as to why Scan, eBuyer & YoYo Tech here in the UK all suddenly took the model off sale or listed them as out of stock which in my opinion is a smart move - we wouldn't want another Galaxy Note 7 scenario on our hands.
I'm sure I read earlier that Scan UK are due in the Green & Orange variants of the model on May 22nd, all being well they are not affected as well and fingers crossed are part of the better batch. Overclockers UK could not give me an ETA as to when they are due in stock altogether even though they are taking pre-orders.
Containers to the UK that are shipped from the eastern world can typically take over 5 weeks to arrive if I'm not mistaken, though I like to think that Gigabyte would of acted quickly and immediately sent the better batch out as soon as discovering the problem with the old ones.
Fingers crossed it won't, though lookout on the Scan website as well mate as I mentioned on here - they're supposed to get new stock of the Green & Orange models on the 22nd May all being well.
I think Dell doesn't want the laptop to get too hot as it is a premium business/workstation laptop, they will want to bring the temperature down.
But investing in a new cooling solution is costly so they will stick to the lazy way, throttle in lower temps as the main target group (businessman, students) won't notice the 'slight' performance drop.
I guess this is the compromise for premium business laptop.
"Just spoke with Gigabyte and it turns out there was a miscommunication with scan. They aren't doing a recall of the Aero 15's so no need to send it back. Wish I'd known that before deleting everything off of it but never mind."
"So everything's fine with the current version?"
"According to the rep I spoke to at Gigabyte yeah.
My theory on what's happened is that they're trying to recall the unsold units to fix the smart manager software. The Smart Manager programme, that comes with the laptop, is an older version and shows the battery life remaining to be significantly lower than it should. I just updated the software myself and restarted and it's now showing 9 hours remaining on a full charge, not the 4 I had previously. I'm assuming they've had a lot of complaints from people who've bought the machine and think the battery life is far less than advertised. To combat this from happening in the future they're recalling the unsold units and updating the software to try and diffuse the situation. Again, that's completely hypothetical but makes sense."
There ya go guys. Nothing's wrong with the new laptops, so don't worry!
Thanks for the update! Still waiting in queue at GentechPC for the shipment to arrive. Gives me a couple weeks to debate Liquid Ultra vs. IC DIamond, but now leaning to LM. I've already used the time to change the primary SSD to a 960 EVO, since the USA spec models did ship with a SATA3 Lite-on. Probably won't make much difference outside of game loading screens, but the extra 500GB will be handy.
No, sorry for the poor wording. I'm still waiting for GentechPC to get their shipment. I changed my order after I placed it to add the 960EVO. I also originally ordered IC Diamond, but will likely go with Coollaboratory Liquid Ultra unless I can find any major downsides in regard to longevity or other concerns to having a custom rig shipped with LM.
At this stage I would still only be comfortable with having an official confirmation from Gigabyte themselves. It's all reassuring that Scan may of been misinformed regarding the recall according to that Reddit user but Scan are not the only retailer in the UK selling the Aero 15 upon release - eBuyer and also YoYo Tech up until the other day were also advertising the laptop before they then either were genuinely out of stock / took the laptop off sale due to the apparent recall reports which maybe all related.
Also as pointed out by
@agent_pires the other day - he placed the order for his Aero 15 via YoYo Tech last week only to then be informed on the day he was due to receive it this week that Gigabyte had instructed them to not dispatch out the already stocked units due to an apparent "software/hardware" issue so therefore his order would be delayed until new stock would arrive with them.
WIth Techpowerup, Overclock3D and other sites spreading the recall rumour based on that Reddit user's email screenshot, you'd think Gigabyte would say something if it's just a software update involved.
Also notice that Newegg's review still touts that the display is an IGZO affair, seen on Dell’s XPS laptops and expensive monitors. Has anyone who received an Aero 15 from Newegg actually had an IGZO panel?
Precisely - With Gigabyte keeping quiet about this, the likes of all reports are only going to spread and spread like wildfire all over the technology sites, and all of them reporting on the basis of one single Reddit user is complete madness. Gigabyte really need to step up and take the stand to this to ensure customers of the true facts.
Edit - on the talk of that Newegg review as well, *sigh* wayyyy too much info of them comparing the other offerings of other laptops within the market and steering the review into other directions "The Aero 15 offers this but in fact, the XPS 15 / MacBook Pro / other laptops also offer this which may be hard for Gigabyte to match and is rather concerning!" I wish they would of paid much more attention to reviewing the Aero 15 properly, just like it is in the Notebook Check review.
Interestingly, in this Spanish news post about the recall, GIGABYTE has reached out to them and said the product will arrive with no problem in Spain. So maybe the issue is isolated, maybe the issue is fixed and all current batches will be the new model, who knows until they say specifically...but at least that's hope for the future
I live next to Spain. It always seems to be the case where the Spanish batch of laptops are in a great shape. keep hearing about major hardware issues in laptops from other areas, but never in Spain! Even the return rate is very low.
I canceled my order from Newegg. They gave me a $200 discount on an Aorus x7 v6 which brought it down to the sane price as the aero 15. Still not happy and I may return it but we'll see
Regarding hazmat issues and battery issues. All batteries shipped. esp in bulk via airfreight or boatfreight goes under a certain code. the IMDG-code for boats for example.
IN a pure professional speculation. (I work within the marine industry) The paperwork regarding the declaration of the goods for say UK-customs or even US-customs are in error. Could be simple things as a specification on paper not matching the reality.
If by any means the material does not match its specifications and are inspected by the authorities they are deemed illegal. If the issue is not rectified on site then the material will be denied entry and either sent back or kept in quarantine by customs.
So
could be a shipping/paperwork issue on gigabytes behalf.
For normal consumers the Samsung note 7 is what comes to mind and the fact it was banned from most flights. But the true problem with lithium ion batteries in laptops. (esp when shipping them in bulk) is that they are Resistant to extinguisher methods currently used. For example aircraft cargo holds automatic Halon supression does NOT extinguish a batch of lithium ion batteries.
That is why global customs are getting more and more strict when it comes to shipping of "dangerous goods" and Especially batteries.
Hey maybe Newegg pulled them to replace the Innolux WVA panels with the IGZO panels their review claimed was being used. Easier just to fix the review and video, but that would be good customer service...
The plot thickens. However the recall story did not originate with New Egg. The first report I'm aware of is the Reddit thread, from a user who purchased from Scan in the UK:
He's now updated it saying "I got a call from Gigabyte who informed me that the Aero 15 units had not all been recallled, only some select units"
We need a lot more transparency on this. If the issue is some but not all Aero 15s have batteries that will explode, I'd want a foolproof way to know which I have, which rules out relying on Gigabyte or the vendor having looked up the records for my unit correctly. If the issue is that UK has more stringent safety laws than the US, I'm sorry but I'm going to want to play by UK rules on this one. Or if this is really all just a customs paperwork or software issue, I'd like to know so I can stop wasting time worrying about it.
Yeah I mean... for a gaming laptop, I'm torn. The XPS's panel has fantastic contrast and color accuracy but not great response times. In some ways the VA panel is better for the aero 15.
Yeah still not fast by any standard, though. I figure I'd rather have the brighter display with more color coverage and deal with a little more ghosting, and for fast action games you can always throw a fast, big G-sync monitor on displayport. But at least the WVA is reasonably bright with some sort of calibration and decent enough viewing angles, so no worse than the one on the Blade 14 and probably better than the one on the GS63VR.
Not positive, but hopefully someone will confirm if it can run a G-sync. Even without G-sync, plenty of very fast gaming displays that are much cheaper. Opens up HDMI too.
Right- the internal display definitely is not G-sync.
The question is if the 1060 drives the DisplayPort and could operate an external G-Sync monitor. Or the Intel graphics might run the displayport and no external G-Sync either.
Problems? See this thread at archive.org.
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