Gigabyte AORUS 15G YC - Freezing while idle

Basically just that, I got this laptop less than a month ago and I'm just noticing this issue, there are no CPU/GPU demanding tasks running, I just leave the laptop at my desk, and when I come back the screen is black/"off", keyboard's light is on, but the laptop doesn't respond, any idea what might be the issue ?

 

Where did you get it from?

 

Amazon

 

If it is still in the returnable window, I would return it, just in case it is a hardware problem. If it was from some hardware vendors that optimize the system, it is possible it would be because of excess undervolting, which would easily solved, but this doesn't seem to be the case.

 

Problem is, I live in Argentina, not sure how Amazon would handle customs back and forth, since I bought the laptop from Amazon.es, and I sent it to a friends PO box in Miami, gonna wait a week, see if I can confirm if it's a software issue, if I can't, I'll try contacting Amazon and see what options they give me.

Still, I'm open to hearing ideas as to what might be the problem and how to fix it if it is indeed a software related issue.

 

I see, I live in Brazil. Customs is a problem, not feasible. So you will have to try to figure out what exactly is the problem, Ram or something else. I will let others with more experience pitch in on the correct hardware checks to do.

 

When running games and everything else, the notebook runs fine right? Have you done a windows reset yet? That can help to see if it is sofware related first.

 

You haven't undervolted or anything like that right?

 

Yeah, we have to deal with the same level of crap when it comes to customs.

Running games, playing videos, browsing the web, not a problem. No idea how to do a Windows reset, I come from a laptop running Windows 7.

Nope, only thing I did that might be related to that was uninstall Azure AI or whatever that thing was called.

Something I'm going to try is switch my energy profile from "Smartmanager balanced" to just "Balanced", see if that changes anything.

I'm 99 % sure this is a software issue.

 

Its 100% a software issue. Its HWiNFO, RTSS and Afterburner running while in idle. It crashes the nvidia driver when it tries to idle the GPU. I hunted for over a month to find that issue.
Solve is to only open them when you need them and close them when you are in the desktop. For CPU temp monitor I use Throttlestop.

 

I am not running any of those programs, any other ones that might cause a similar issue ? nVidia Experience ? Razer Synapse ?

 

Maybe Razer Synapse. Does it have monitoring data?

 

Not really, it's just an utility for Razer's Peripherals.

 

Could be the new drivers also. I have heard of crashing issues for others with them.

 

The nVidia ones ?

 

Yes

 

Download and run the program WhoCrashed. It will scan through any memory dumps and error logs and should give you a more precise lead on exactly what is causing the problem.

 

Thanks, will do !

I'm gonna try downgrading the driver, but before that, I'm waiting to see if this works:

 

OK, I seem to have solved the issue, it was the energy profile thingy.

 

Nope, issue wasn't solved after all, and according to WhoCrashed, problem seems to come from nvlddmkm.sys, any ideas if I'm dealing with a software or a hardware issue ?

 

That is the crash I am talking about. Its a driver crash and caused by anything that polls data from the card. It crashed when the card tries to fully idle in windows. Any temperature monitors or data feeds cause it if left running while idle.

 

The only thing that I have installed and could fit that definition would be Gigabyte Control Center, but, don't I need that for the laptop to properly work ? And the fan speed to be properly within range ?

 

Control Center wont poll it. There has to be something else that causing it as polling the gpu is what causes that process to crash.

 

On my power plan, advanced, pci-e, I just disabled ASPM, it was set to Maximum Energy Savings, maybe it was that ?

 

https://www.makeuseof.com/easy-ways-fix-nvlddmkm-sys-error-in-windows-10/

 

Exactly same with aero 15 oled xd
Have no issues with hard demeanding tasks, and sometimes it could freeze on simething like web browsing or text editing
I saw nvidia errors in windows events logs. So i assume that it power plan switching issue with optimus when disabling\enabling nvidia card

 

I have mine set to balanced power, not smartmanager balanced. I was able to get it stop crashing.

 

I was able to return my original laptop, now, I have a 11th gen one, and it has the exact same problem, it freezes while idle, can't figure out why.

 

Hey so I’ve got the 15p kD or KC . 11th gen with 3060. Anyway I’ve got the same issue with freezing while idle. I was told it was a windows 11 upgrade issue. So I’ve clean installed windows but it happened again so I reinstalled windows 10. Do you think it could be a controlcenter problem? I’ve always reinstalled controlcenter so I could get the azure ai features (mostly for the fan usage) but whenever I’m doing light tasks like webbrowsing it’ll freeze up. Very consistent like if I get 2 hours or draw the battery down from full to empty without a freeze it’s a good day. It’ll freeze mostly while using battery power but it has froze while plugged in. I’ve updated all drivers and changed my power saving settings to balanced which does seem to help. But overall very unstable system. Any ideas or fixes?

 

Look, I'm on my third Aorus laptop, this one is 15P with a 3080 (16 GB) and 11th gen Intel CPU, previous one was the same one, but 8 GB 3080 instead of 16 GB, that previous one did indeed freeze up while doing light tasks, this one only does when idle for long periods of time, like, when I go to sleep, my first Aorus laptop was a 15G with a 3080 and a 10th gen Intel CPU, that one also didn't freeze while doing light tasks, but at the same time it did freeze while idle for shorter periods of time, like, if I went outside to pick groceries, or if I took a shower and came back, not all the time, but it did happen.

Now I'm 100 % sure that one way or another this is a software issue, I'm trying something that might at least be a work around, give me 10 days to confirm it's actually work and I'll share what I've found.

 

Well, some progress here, it seems that by setting the screen to never turn off, that fixes the issue, well, it's not necessarily a fix, more of a workaround, will keep looking into this to see if I can isolate what exactly is causing the problem.

 

"Look, I'm on my third Aorus laptop, this one is 15P with a 3080 (16 GB) and 11th gen Intel CPU, previous one was the same one, but 8 GB 3080 instead of 16 GB, that previous one did indeed freeze up while doing light tasks, this one only does when idle for long periods of time, like, when I go to sleep, my first Aorus laptop was a 15G with a 3080 and a 10th gen Intel CPU, that one also didn't freeze while doing light tasks, but at the same time it did freeze while idle for shorter periods of time, like, if I went outside to pick groceries, or if I took a shower and came back, not all the time, but it did happen.

Now I'm 100 % sure that one way or another this is a software issue, I'm trying something that might at least be a work around, give me 10 days to confirm it's actually work and I'll share what I've found."

i'm also using Aorus 15P but didn't encounter any of the issue you are facing, the only issue i have is when playing games on smart manager high performance is that it will freeze the PC after an hour of gaming or so.

the fix is that i set in the power option "PCI express - link state power management - set to maximum power savings."

after that no more freeze even playing games more than an hour.

 

Thanks, I'll give that a try !