GIGABYTE is a terrible company

Got Aorus X7XV6 a couple of years ago. Love the performance and the aesthetics of this laptop but will never buy Gigabyte again.

1. Keyboard had issues straight out of the box but I fixed it myself.
2. A little over a year in, the plastic above the cover hinge just broke from opening and closing it. Never ever happened to a laptop I owned.
3. Paid to ship it for repairs and it was repaired with heavy lightbleed on that side of the screen.
4. 3 months later the plastic breaks again and now laptop is out of warranty.
5. Gigabyte says send it in, $90 to evaluate and then we will quote you
6. Do you guarantee repairs? No.

Seriously terrible way to do business in this day and age.

 

Welcome to the Era of laptops that all brands live within.

Much like psu's you have to ignore the branding and even the model name / number to see what's going on underneath.

I try to know every aspect of everything in what ever I'm getting until the only question that can't be answered is how long will it last?

 

I bought an Aero 17 in Sept. About to sell it and buy a used XPS 15 like I had before. Hardware is fine, but so many software/firmware issues... am sick of fighting with it.

 

I agree, they are terrible indeed. The keyboard of my machine has broken down and I tried to have it repaired. Since I am not
based in the US, and there is also no service centers here in my country, I have tried to contact the nearest center near my country.
Out of 6 that I have contacted, only 2 (taiwan and hongkong) has responded and both refused to received my unit via shipping. Fortunately, GENTECHPC has agreed to receive my unit via shipping provided that I will shoulder the shipping cost. Now I'm just waiting for its return from repair. My point is, I could have saved a lot of money in shipment if those 2 service centers just allowed me to do ship my unit to them instead of shipping it back to the US which is way more far.