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    Aorus X5 V6NE3D No longer works after 3 months

    Discussion in 'Gigabyte and Aorus' started by DavidSoLucky, Jun 15, 2017.

  1. DavidSoLucky

    DavidSoLucky Newbie

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    Hi everyone my name is David i'm new here and this isnt quite the introduction I wanted to start off with but I dont know what to do anymore. I purchase my Aorus X5-V6NE3D back in february of this year its been over 3 months and I've had problems back to back with this notebook.

    When I first purchase the unit the Killer wifi card would constantly drop connection, I would rubberband/ lag in game leading me to get kicked from all games that I play. I switched over to Intel wifi card and since then its been pretty good. After a month my keyboard started to miss certain keys as I was typing and the RGB keyboard would just disconnect. I've updated the Bios to FB04/F003 and all drivers are up to date and problem still exist. I've rebooted and reinstalled everything and still no results. I've contacted Giga-byte CS and was turned over to Aorus CS and Left 2 voice mails and haven't heard back from them and thats been over 3 weeks. I registered the product and I keep getting invalid serial numbers. I contacted the reseller Newegg and the laptop no longer qualities for a refund. Now I'm stuck with a $2500 paper weight.

    I use to own a Gigabyte P34Gv2 and never had these issues. What should I do open a claims and dispute the charges with my credit card company or should i just keep trying to reach Aorus.

    since the update on the bios I keep getting random flashes.
     
  2. don_svetlio

    don_svetlio In the Pipe, Five by Five.

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    RMA the machine.
     
  3. DavidSoLucky

    DavidSoLucky Newbie

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    I would but I can't seem to get Aorus to call me back, so I contacted Newegg and they have been helping me contact Aorus but only through email and its not going anywhere.
     
  4. MiSJAH

    MiSJAH Notebook Deity

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    @DavidSoLucky

    Have you tried the Keyboard Firmware (Fix keyboard detection issues) on the AORUS X5V6 page?

    [​IMG]

    Link.

    I think all machines with the killer wireless/bt card suffered not solely AORUS, there's a tread somewhere with a killer rep trying to fix the issue.

    Edit; what locale are you in?
     
  5. DavidSoLucky

    DavidSoLucky Newbie

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    No luck