Aero 15 - WIFI disconnecting when moving the Laptop

I have a very weird problem. It has bin there since i bought it, but it took me a while to figure out what causes my WIFI to interupt.

It's the movement of the laptop itself. If I dont move it and keep it on a steady surface, no problem. But if I move it, and sometimes even only slightly, my internet disconnects, and the WIFI shows as non-existent. If I then wait for app. 10 seconds (without moving the laptop of course) The wifi networks show up again, and I can reconnect.

My Wireless Driver Version is: 19.50.1.6
(I have tried upgrading to 19.70.0.5, but that just doesnt work, it says success but keeps showing me 19.50.1.6)

Anyone experiencing the same weirdness?
Could it be a loose wifi antenna inside or something like that?
(still wouldnt explain the driver upgrade problem)

Best regards,
Tob

 

When you say the wifi disconnects. Does the icon in the toolbar just go away or show an empty antenna with a red "X."

I would open device manager and try and get the wifi to disconnect. Does device manager reload? if so, windows thinks your wireless card is being disconnected.

You could also check event viewer to see if that gives any clues.

Without knowing any more, my only guess is that the card needs reseated or like you said, theres an antenna issue. If the card needs reseated, that could explain the driver issue.

 

Yes, in the device manager the card reloads, it dissapears. Then, after a few secondes, it reloads again and reapears. I have never opened the laptop, but i guess it has to be opened now and WIFI card has to be checked. Right?

 

So you've got two options I think, pick the one you are more comfortable with.

1) boot to a ubuntu live cd. Does the wifi still disconnect? If so then its definitely a hardware issue. If not, then its just windows and drivers.
2) open it up and reseat the chip. Pretty easy honestly. The aero uses Torx T6 screws, and the wifi card will be exposed as soon as you take off the bottom plate.

 

Thats great advice, will download ubuntu now!
I dont really know what the WIFI chip looks like... And by reseating you mean slightly pressing it in, right?
https://www.notebookcheck.com/fileadmin/_processed_/c/0/csm_aero15_5_f3189afa94.jpg

 

Is this on the left. Take it out and put it back in. Blow on it while you at it

 

Ok! The green-white thing next to the battery, or the metal thingy above it?

 

The green white thing with 2 wires. Be careful with the wires

 

((((THANK YOU so much for your recommendations. I finally dared to open the damn thing myself, and just gently pressed on the chip (without really reseating it)
It didnt move at all, BUT I was suprised when I restarted: WIFI is stable now! Whohoo! ))))

UPDATE: This only lasted a couple of hours. It is more stable. But still disconnects occasionally in the exact same way. Maybe i should have taken it out completely and put it in again. But too afraid to do something that voids the waranty.

 

Hi, I have the same issue here and it drives me crazy ... It does this every 5 minutes I can't contact the gigabyte support, because every time i try to send them a ticket to the support website page, it says "system is busy, try later".

I consider to get refunded by the dealer, because i still have the warranty.

 

Maybe try to open the bottom cover, take the wifi card out and install it back again

 

This happens to me all the damn time. i reseated the card as well, but you know the card itself is screwed down, and the antenna clips are locked in pretty tight as well.

 

So anyone tryed that finally?
I got a disconectiong issue and wonder if I have to try ...

EDIT : After trying to remove and put back wifi card, no more problems.

 

Hi ! I had the same problem, I thought it was because of when I fell off my bike with the laptop in my backpack, but it looks like I'm not alone...
Anyway I'm answering this because I just did the open/unplug/replug thing and it looks like it worked. I'm glad I bought those precision screwdrivers haha.