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    received my N6210....complete with dead pixels

    Discussion in 'Fujitsu' started by deadbeatles, Oct 7, 2005.

  1. deadbeatles

    deadbeatles Notebook Enthusiast

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    2 dead red pixels in middle of screen that are quite visible in a dark background. Unfortunately, I ordered through Fujitsu, so I guess there is nothing I can do about it, except live with it. **sigh*** and such a beautiful screen too
     
    deadbeatles, Oct 7, 2005
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  2. Mister Crash

    Mister Crash Notebook Enthusiast

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    All hope is not necessarily lost. My Fujitsu had no stuck pixels when I got it, but developed a couple grey ones yesterday. After a little massaging of the screen with a microfiber cloth, they went away.

    There is also a utility you can try that basically flashes different colors on your screen at high frequency, which can potentially help unstick stuck pixels. Check this thread:

    http://www.psp-vault.com/Article168.psp
     
    Mister Crash, Oct 7, 2005
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  3. ZaZ

    ZaZ Super Model Super Moderator

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    If it is a pre-configured one, you can return it for 15 days. I'd say it is worth giving them a call since they are right in the middle of the screen which are more annoying than the ones on side. Good Luck.
     
    ZaZ, Oct 8, 2005
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  4. Brian

    Brian Working at 486 Speed NBR Reviewer

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    I concur that you have a good shot of getting it replaced. When dead pixels are in the center of the display you have a much better chance, and as zaz points out there's a 15-day return window.
     
    Brian, Oct 8, 2005
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  5. deadbeatles

    deadbeatles Notebook Enthusiast

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    unfortunately, it is customed configured, but I will give them a call anyway and see what they say
     
    deadbeatles, Oct 8, 2005
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  6. darklich

    darklich Notebook Consultant

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    Sorry to hear that deadbeatles! That's one of the reasons I went with the W2. ASUS replaced my screen with one dead pixel. Albeit the wrong screen, but it's still getting replaced. I'd call Fujitsu and ask for a replacement. You might be surprised.

    Please let us know their response if you go through with it.
     
    darklich, Oct 14, 2005
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  7. qwester

    qwester Notebook Virtuoso

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    Your response: http://forum.notebookreview.com/showthread.php?t=27771

    Fujitsu is spectacular when it comes to customer service :D ... I also got mine replaced for 2 stuck pixels. :D
     
    qwester, Oct 14, 2005
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  8. jsis

    jsis Notebook Evangelist

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    Fujitsu will replace your screen (at least in Canada anyway) even if there is one stuck pixel on the middle of the screen, or 3 stuck pixel anywhere.
     
    jsis, Oct 15, 2005
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  9. Packrat

    Packrat Notebook Consultant

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    take it to a local authorized fujitsu service center. I did and they replace my screen no questions asked. They get reimbursed by fujitsu so it a win=win situation :)
     
    Packrat, Oct 17, 2005
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