Fujitsu notes problem with C2330: Finally

Well after talking to the manager of the Fujitsu repair center, they can now see the problem on the screen I am talking about.

They pulled a few new ones out to check, and they all have the same problem with displaying white.

So finally something good happens. Instead of waiting for them to sort this out, they are giving me a new N3510 to replace my defective C2330.

They literally let me pick what ever model I wanted to replace it.

I guess they just let me do that because this is a new problem I alerted them about and now they can work to fix it.

Anyway, I just wanted to let you guys know that Fujitsu's customer support is up to par now.

 

Glad to here that they're taking care of you.[8D] I doubt there many vendors that would let pick your own replacement. Makes me feel that much better for going with the Fujitsu line.

 

WOW!!!


You could of picked the 6010 too?!?!

hahaha im going to do buy a c2330 and trade it for that [ ][ ]

Nice to hear that! Congrats! [8D]

 

yup it seems that between P1's service, where customers are actually treated like people and not numbers like other companies, and what you are describing here about fujitsu's service, fujitsu seems to be the best option. Not that their laptops aren't one of the best to start with!

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ETA Thursday: N3510: 512MB, DVD/RW and later 7K60

 

So you officially apologize after swearing off Fujitsu for life a few posts back? This is exactly why I and many others think they're great.

Brian

www.BargainPDA.com | www.DigitalCameraReview.com | www.NotebookReview.com | www.SpotStop.com | www.TabletPCReviewSpot.com

 

I wasn't the one at fault to start with, so they are just finally making good on something that should have been fixed to start with.

But your right, them letting me choose my replacement was unreal. That really made me happy.

I guess headquarters got on them when I filed with the BBB.

I agreed to call the BBB and let them know I was taken care of, which I will today.

Overall, I am happy Fujitsu was so friendly once they got the unit back again and seen what I was talking about. I had to talk to the head manager to describe what the problem with the LCD was.

But in the end he saw what I was talking about and apologized. Also, it helped as he had the same model (C2330) as his own machine.

Regards

 

Well, I just got my new N3510.. However, there are dead pixels on the screen. They didn't check the unit before they sent it.

So it's back off to Fujitsu for a simple LCD screen replacement.

I am pretty sure this is the last time though. The C2330 couldn't be fixed due to the bad batch and what not.

But this is finally a fixable problem.

[xx(]

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by ChaosBlizzard

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by ChaosBlizzard

 

I love the new system, and I will definitely thank the Fujitsu rep. when they send it back.

The system is very sold (and heavy!) compared to my old C2330. The LCD can render white and black like no other. Other than the dead pixel problem, I am extremely impressed. That's the system I would have bought to start with if it was out when I ordered my C2330.

It has an impressive TV tuner system and nice graphics card. The keys also feel very solid and it’s pleasant to type on. The touchpad is also much more responsive than the C2330’s.

I can't wait to have it fixed and sent back. I will get it back this Friday. So I will let everyone know how it all went.