M6809 + Best Buy = the worst headache I've ever had

Alright, time to add to the list of hate towards the M notebooks.

I bought my M6809 on June 17th, 2004. I had read reviews talking about how powerful the system was, and Best Buy did a really good job talking the model up too. The Athlon 64 definitely grabbed me as well. I of course protected my new investment with their 3 year warranty, in which they talked about how good of service and response I could get.

Enter September 2005.

I had been having many of the common issues the M6xxx series seems to get. Cracked hinges, overheating, random shutdowns. The final straw was that I started getting lines through everything, including the BIOS splash screen. I took my notebook to Best Buy and showed them the problem, and they promptly sent it to their service center to be diagnosed and repaired. A week and a half later, I get the system back...unrepaired.

The same day, I took it back in, and told them that the service center did nothing. Once again, my M6809 was sent off to the service center, and this time, was sent to eMachines for repair. Two weeks later, I finally got my laptop back with a new mainboard and monitor, working perfectly. I finally thought I could get back to full speed with college work.

Within 2 days, overheating and graphics corruption started again.

Once again, I drove back to Best Buy, showed them that everything was already starting over again, and that this was becoming a serious issue I wanted solved immediately. They said ONCE AGAIN that they would need to send it to service center to be looked at.

Almost one week later, my grandmother, who was the only person at the house at the time, recieved a phone call from the service center. She called my cell and informed me that I was to call their NON TOLL-FREE NUMBER and speak to Carlos, because he wanted me to tell him what was wrong even though all of the paperwork through the whole issue was sent with it. I called an hour after he had apparently called me, and was informed that he had left for the day, and the receptionist asked for my name and number, and Carlos would call me the next day.

It is now the next day. The service center is closed, Carlos has not called me, and my laptop was just sitting around with no action being done. I called Best Buy only to have them tell me that they know nothing, and that all I can do is call again tomorrow. I am now contacting the Better Business Bureau.

The moral of this story: DON'T buy eMachines, DON'T buy from Best Buy, and I am officially switching to Apple.

 

I'd ask BestBuy for your money back. They might do it since you've had it in for service so often. Or at least give you an in store credit with which you apply towards a Mac. If you want the best built notebook, get a ThinkPad.

 

The thing is, we're trying to push for at least store credit right now, and even though this is the third time it has gone in, they refuse to give any. I've also contacted the local business action group as well on this. Oh, and the phone call I just had with the store was absolutely pathetic. I feel like I'm dealing with the frontmen of a drug cartel.

 

Better Business Bureau might help.

 

Just contacted them online, so hoping to hear from them soon as well.

 

I say three strikes and you're out.

 

I sent my m6810 off... for like the 5th time becuase some stuff wasnt a hardware problem which doesnt count on the no lemon policy. Its just a matter of time before i get a new one under no lemon....

 

Funny, I have an M6809 from BB and have had no issues with it, save the hinges, and that's a minor one for me. I just installed a new 1024MB SODIMM for more zip and am very happy with it.

I think, like everything, there are a certain small amount that have problems. More problems tend to be reported on these boards, so it appears that there is more of an issue than there really is. Every board, every brand has it's share of problems.

Tony

 

lol
"no lemon policy" man just say those words, they will get u store credit in no time.