7/10 UPDATE: M6811 woes RESOLVED!

Copied from 6/26 udpate thread:

So.... my letter hit someone's desk, and combined with the factor that my Geek Squad minion had a great networked contact through BB, he was able to receive a junk-it approval for my emachines m6811. I got a complete refund except for the PSP (which, to be fair, I probably used well sending my machine back for so many repairs) and ordered a new Mac. Of course the refund was a store credit, not cash, so I had to order it through BB, but I will probably purchase the AppleCare warranty through Apple.

Just waiting on my new mac to arrive.

Incidentally, the Geek Squad manager has been having the SAME issues and runaround as I had, and he is also thinking of switching to the powerbook and has asked me to provide feedback based on my experience of switching.

So, it's a good resolution. Not the most perfect one, cause I was still locked into BB's offerings, but I can live with the results.

Just to give you all hope. Remember it DID take me a LONG time to get what I wanted though, and I was VERY persistent.

Incidentally, my hubby just lost his hard drive yesterday morning on his Dell Inspiron 8200. So I'm shopping drives now...

 

That's great that you got it worked out. A success story involving BestBuy seems to be a rare thing
I hope you enjoy your Powerbook

 

Thanks, Hellmanns. I guess I'll be joining the Apple forum soon...

 

Oh! I accidentally said 'Powerbook.' Macbook Pro is on a whole different level That will be a nice upgrade

 

Mmmmmmmmmmmm...... Macbook Pro...... It's going to be here in a couple hours...... I can't wait....