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    Dell UK Outlet/CS email

    Discussion in 'Dell' started by Hoopsontoast, Nov 4, 2011.

  1. Hoopsontoast

    Hoopsontoast Notebook Consultant

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    Does anyone here have a direct email or phone number for someone at the UK Dell Outlet or Returns/Customer Service departments?
    Really dont want a 30 min call to India.
    Cheers, Rob
     
    Hoopsontoast, Nov 4, 2011
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  2. CHRIS_83

    CHRIS_83 Notebook Consultant

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    Call the main customer support number and they will tranfer your call to the right department. I had really bad experience with Dell Support, hope you have better luck.

    Ps you can return it within 7 days so hurry up
     
    CHRIS_83, Nov 5, 2011
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  3. CHRIS_83

    CHRIS_83 Notebook Consultant

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    Pps there is no tel for the outlet only email and yes you will on the phone for hours and several cs advisors which do not even understand or speak english...best wishes
     
    CHRIS_83, Nov 5, 2011
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  4. Hoopsontoast

    Hoopsontoast Notebook Consultant

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    The point is I dont want to return it, I really like the laptop, I would just like the screen to be repaired under warranty. And i believe that I have 14 days to return it under the UK long distance selling laws if i wanted to anyway.
    I have found a few direct numbers on the internet.
     
    Hoopsontoast, Nov 7, 2011
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  5. CHRIS_83

    CHRIS_83 Notebook Consultant

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    I agree with you, Dell should either fix or replaced the machine but in my case the only options were return it or keep it as it is...
    Any reply back from Dell?
     
    CHRIS_83, Nov 7, 2011
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  6. Hoopsontoast

    Hoopsontoast Notebook Consultant

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    Not as yet.
     
    Hoopsontoast, Nov 7, 2011
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  7. CHRIS_83

    CHRIS_83 Notebook Consultant

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    BTW you only have 7 working days to return, not sure why but may be it is due to the fact that Dell is based in Ireland...? Check the terms and conditions in your order confirmation.
     
    CHRIS_83, Nov 7, 2011
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  8. Hoopsontoast

    Hoopsontoast Notebook Consultant

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    Well I emailed ' [email protected]' and had a call back in about 10 minutes!
    They are now looking into the case after i have provided them with photos of the problems.
    We will see what happens!
     
    Hoopsontoast, Nov 8, 2011
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  9. Hoopsontoast

    Hoopsontoast Notebook Consultant

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    Hoopsontoast, Nov 11, 2011
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  10. lovethai

    lovethai Notebook Guru

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    is it possible to return laptop bought from uk dell outlet and not incur 15% restocking fee? i bought m18x for 1500 and i want to return it (its way too big for me). but if they charge me restocking fee 200 then ill rather keep it or try selling it on ebay.
     
    lovethai, Dec 7, 2011
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  11. Hoopsontoast

    Hoopsontoast Notebook Consultant

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    Depends, after I complained, I was offered to return the E6220 for another one, or a different model. No re-stocking fee, but I did manage to get it fixed under warranty, and they came on site to fix it. I think that is rare for Dell, considering I have not paid for on-site warranty.
     
    Hoopsontoast, Dec 8, 2011
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