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    Dell UK M1330 repair

    Discussion in 'Dell' started by pumauk, Feb 19, 2009.

  1. pumauk

    pumauk Notebook Consultant

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    Right, before I go absolutely ape at the morons at Dell India...

    I had a M1330 that broke- it was replaced by another. This one has since succumbed to the same problems (dark lines on the screen, clicking hard drive, loose hinges etc). I requested a replacement / refund from Dell which they refused. I contacted my credit card company and they chased things up but couldnt do anything.

    I since sent my laptop off for repair at Dell- they have returned it without ANYTHING being fixed. It's actually worse now because they have scratched it. I included a note detailing all the problems and was reassured on the phone numerous times that it would be fixed and would be "perfect". I requested a report of what would be changed but alas nothing was included in the box upon return.

    I do not want this piece of junk anymore and do not want to talk to these retarded indian call center staff for hours on end yet again. The whole company is completely incompetant and I am seemingly trapped with this broken laptop.

    If I phone them up today- seeing as I have given them a chance to repair (which they have failed spectacularly and it has also been replaced once before), can I now demand a refund? It's been months and months of this being broken and I seriously cannot take it anymore. I reckon i've totalled about 6 hours on the phone about this f%"£$ing thing struggling to make the person understand basic english and have got absolutely nowhere. Is there an english / american based customer service dept I can call? :mad: :mad: :mad:
     
    pumauk, Feb 19, 2009
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  2. own3d

    own3d Notebook Evangelist

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    Without being too racist, I do empathise with you. The Indians at their call centres can understand english BUT their accent is so heavy that we can't understand it back. I litterally had to say "pardon" to one guy 7 times to understand what he was saying ^^. I thik it 99.9% likely you will never get a refund, I think theres a fit for use law which applies for 4-6 weeks, don't quote me on that though. You could manage to get a replacement of a different model though like the M1530 if you said pretty please.

    Good luck
     
    own3d, Feb 23, 2009
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