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    Dell UK - Returns Policy?

    Discussion in 'Dell' started by Kryptonic, May 13, 2008.

  1. Kryptonic

    Kryptonic Notebook Consultant

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    Hi everyone!

    I need some help here! I've just ordered my M1330 a few days ago (and today it went into Production) but i've run into some "car troubles" that i dont thinks gonna be cheap!

    If push came to shove and I had to release some "assets" can i send the 1330 back to Dell unopened??

    Whats their official returns policy in the UK?? Their site is very confusing!

    Many many thanks

    Will
     
  2. Lithus

    Lithus NBR Janitor

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    Consumers:
    7.3 Consumers may cancel their Orders for any reason until, but no later than:
    7.3.1 the end of the 7th "working day" (days other than weekend days & public holidays) after the day of receipt of the Product &/or of the Service Order Confirmation (as applicable); or
    7.3.2 the end of the 7th working day after the date when all such information required by law is supplied.
    7.4 Consumers' right to cancel Software that is supplied on CD, DVD or other similar storage devices is also lost if the Software is unwrapped.
    7.5 On cancellation of Products Consumer is obliged to return the goods to Dell in their original condition, undamaged & at the cost of Consumer. Consumer shall take reasonable care to ensure that the goods are not damaged whilst in transit using means arranged by Consumer. Whilst in possession of the goods Consumer shall be under a duty to take reasonable care of them. Dell shall take action against Consumer for goods returned which have been made unfit for resale or damaged whilst in the possession of Consumer.
    7.6 The provisions of Clauses 7.3, 7.4 & 7.5 do not apply to Product or Software that is damaged or defective.
    7.7 On cancellation of the Order Dell will refund the price paid, less the direct cost of recovering the goods (when applicable), within a period of 30 days from date of cancellation.
     
  3. Kryptonic

    Kryptonic Notebook Consultant

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    yeh - does that mean i can send it back WITHIN 7 working days of receiving it?

    What im planning on doing is getting it, keeping it and not opening it until the garage get back to me with the quote! just in case!
     
  4. Lithus

    Lithus NBR Janitor

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    Consumers may cancel their Orders for any reason until, but no later than the end of the 7th "working day" after the day of receipt of the Product.
     
  5. Forte

    Forte NBR's Supreme Angel

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    USA on the other hand can cancel their orders at any time before order ships and may ship back their unit 20 days from the day it is delivered right?
     
  6. Lithus

    Lithus NBR Janitor

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    Am I the only on who knows how to navigate websites?
     
  7. Rhodan

    Rhodan NBR Expert of Nothing

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    What is it for Canada?

    Kidding! :D
     
  8. neilmcl

    neilmcl Notebook Consultant

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    No, it means that you have 7 days from receiving it to inform Dell you want to return it, you don't have to actually return it within those 7 days - standard Distance Selling Regulations terms. The good thing about Dell is that they don't charge you for the cost of sending it back, unlike a lot of other companies might.
     
  9. Kryptonic

    Kryptonic Notebook Consultant

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    ahhhh thats excellent news! I dont have to panic now about money as I have a few options :)

    cheers guys for clearing that up for me!