Dell Support is the worst I've seen....

Hello,

I've bought a Dell XPS m1530. A few weeks ago my battery stopped charging. So I've contacted Dell and they told me to replace the AC Adapter. I did so and problem not fixed. Then they told me to replace the motherboard. I've got my motherboard replaced by a service technician and it still did not charge. Finally, I bought a new battery (was VERY expensive) and it worked for a few hours before it stopped charging. Now it won't hold the charge anymore. I contacted Dell and I told the problem. The person on the phone told me to update my BIOS and I did so. It still did not work. He then told me to replace my board, and I told him I was not OK with it since I already replaced my board last week. I asked to speak to a supervisor and he told me he would replace the board. I refused, and asked if it was possible to have a replacement. He told me that such issues are not entitled to a replacement. He then hung the phone on me.

Honestly, what kind of support is this ? Right now, I have a tiny desktop that can't be removed from the plug. Does anyone know what I can do ? How can such issue be fixed ? Should I sell my notebook for around 800 CAD Dollars without a battery or something ? Or should I bring this to authority and ask for refund.

Thanks.

 

keep complaining, on the phone or via email. i cant figure out what the problem is....its strange that the ac adaptor, battery, and motherboard have all been changed and its still giving the same issue.

i thought XPS had a dedicated support team?

 

Was the battery bought from dell? Did they specify why they decided to replace the ac adapter and motherboard and not the battery?

 

It sounds like your laptop is still under warranty and so it should be Dells responsibility to fix. I would try once more, then contact the whatever consumer advocacy group you canucks have (the BBB equivalent). Beyond that I am unfamiliar with canadian legal customs and whether or not you have a "small claims court" that you could sue Dell in.

 

Dell support is the worst these days. I bought a laptop from them last year and paid $1,300. It was over heating and Dell replaced it for a totally different model which i was not happy about it because it was a less powerful model and it was not what i purchased. Well, I had the same problem with this laptop. A technitian (who was rude and did not know what he was doing) was dispatched to my house to replace the cooling system not only did that not fix the problem but he scratched up all the front of the laptop. Dell sent another technitian to my office to replace the cooling system again and the mother board. A month later the problem happened again. I had to return the laptop to Dell, they promised me 10 day return so they can replace the mother board again. I received the laptop back three weeks later and it worked ok. A month and a half later it just died. Needless to says it's now out of warranty. I had to pay $49 to just get someone on the phone to tell me that I had to return my laptop to replace the mother board again and it was going to cost me another $300. I filed a complaint with the BBB last week. I will never again buy anything from Dell.

 

If you guys think that's bad, wait til you deal with HP. They're just tell you out-right, all of those things are not covered by their warranty.

 

XPS does have a dedicated Tech Support Team...Call back and ask them to fix it..for the final time.

If not, you do have other avenues to explore (as mentioned in a post above)

That's horrible. When Tech Support came and replaced my Motherboard, they brought me a new adapter and brick. Plus that batt' should be under warranty.


Cin

 

agreed with being worst support.
i ordered my xps 1530 on nov 21st via phone.
when i got the confo for a STUDIO 15. i was like. woah woah woah.
called.
cancelled the order.
said i should have my refund in 7-10 business days.
well. around 7-10 days later i got my STUDIO 15 in the mail.

called.
said they'd have someone pick it up send it back and process my return.
no one came to pick it up.
called ups said they had no order for pick up.
called dell.
paid the $25 to ship it back.
suppied the tracking number.
said my return would be here in 7-10 days.
7 days later recieve a phone call saying that they mispaced the order and needed the tracking number again.
was very upset. have asked to speak to a person higher up everytime and have not been allowed to.

and now am told she will be on vacation until the third and will email me an update of status when she returns. so i won't have my return even by the third. leave on vacation on hte fifth.

WITHOUT my CHRISTMAS laptop.

and when we finally GET our return, will have to REORDER the laptop and wait for it to come in.

if i didn't want the xps1530 so much for the price and system, i would leave dell completely. as once i do get my return i will be calling and insisting on some sort of deal.

i hate dell support.

 

I am saddened to hear the trouble you are having with DELL customer support. I have had to speak with their XPS customer service at least three different times on three different laptops for three completely different issues and have had wonderful support on all occasions. Two were M1710s and one was M1730. If your laptop is still under warranty then I suggest you call them again, or even a better suggestion which I have used in the past is their "LIVE" chat support program as you will have a "record" of the conversation for use later if need be. It sucks, I know, but be polite in explaining your issue and the troubles you have had in dealing with their support team in the past. Keep in mind that every time you call support you are more than likely dealing with a different person so service can be different every time. Good luck, and please keep us posted. If we can be of any more help don't hesitate to ask. -Goodspeed

 

Did you check your adapter if its compatible with your battery. I experienced almost the same issue when we moved offices and i accidentally swapped my adapter with someone else. It wont charge my laptop, it wont even power it up. Check the sticker in your Adapter, there should be an "Output" values on it. What does it say? If you know someone that has a laptop with the same model as you, try to swap bat and adapter with him/her see if it will work on the other laptop...