Dell Support? Now I know why people hate them

So I am trying to fix my bosses 9300, which has not worked since the day he got it. Like an idiot, he never returned it, and bought a 9400 instead. This was almost 2 years ago, and the warranty is long expired. Well they wont let me email them, they wont let me chat, but they do offer a phone number to call, they call the Expired-Warranty On Call service.

I call the number and they ask for the service code, which I enter. Then the voice says "Hmm, seems like your warranty is expired, but dont worry, we can still help you." No ****ing **** the warranty is expired, I am calling the Expired Warrany Service!!

Then she says "For a minamal fee, you can talk to out technal support On Call team, 24 hours a day, 7 days a week." So **** it, I says yes because I really need some help with this laptop, because I am almost positive its a motherboard, cpu, or gpu problem. Then I get put through to the "On Call" number where I get told by a recording that they are closed!!! And to call back during normal buisness hours, mon-fri!!!

So even though I have about $6K in dell products sitting infront of me, they arent taking my calls. Hell, they give me no way to contact them at all! I work all day, and can't spend hours on the phone with some guy that will most likely say in the end, hmm, might be the hardware......

24 hours a day 7 days a week my ass! This is the first time I have ever tried to get support from dell. Thank the lord my 9100 works.

Anyway, if anyone has ever had major hardware issues with a 9300, and has any insight, please let me know.

 

What can you do? I mean you can't fly to India and yell at them can you? Plane tickets cost a lot!

 

whats wrong with the laptop? what does it do?

 

So companies/departments aren't allowed to have regular business hours?

You lost all credibility with this statement. See my first point.

You DO have a way to contact them......during REGULAR BUSINESS HOURS! Since you work all day, you should understand the concept of REGULAR BUSINESS HOURS!

If it's your Boss's laptop, don't you think he would be ok with you placing a call to Dell in the hopes of getting his laptop fixed?

Suck it up princess. Not every department is open 24 hours......especially the OUT OF WARRANTY Department. Do you honestly think that it would be financially feasible for Dell to keep this dept open 24 hours to serve shmucks like you who seem to just want to whine and complain about everything? Try again.

 

it sucks that the computer doesnt work... but if it was a problem for your boss he should have taken care of it when he had the warranty thats the common sense thing to do... if he didnt its his loss. what does he want, a cookie ?

 

Wow....I don't know if you read my post very clearly Khris. They basically told me "Hey, call us because you have no warranty." Then when I call they say, "Hey sorry, you don't have a warranty." REALLY? NO WAY!

Then They said, and I quote, "For a minamal fee, you can talk with our on call tech support, (here is the important part Khris, so pay attention) 24 hours a day, 7 days a week. Would you like to speak with our On Call Tech support?"

I say "yes"
They say, "Sorry, we're closed."

BTW Khris, do you always react like Dell's personal gimp? I mean come on dude, I am voicing my frustration, and hoping someone has some insight. And you come in and call me a "Shmuck"???

Also I want to point out, Dell is an international vendor. Buisness hours isnt a global concept.....

Thanks for not yelling at me nizzy....

Im getting BSOD, even during clean install of xp with sp2.

I tested the memory overnight and it had no errors. My experience with ths in the past, was a bad gpu.

The stop messages are rarely the same, so I don't think its a specific driver issue.... Really getting stumped. I am no newb to these issues, and I have used all my ideas.....

Yeah you have a point for sure. We work in mexico, so I can see why he may have not bothered to go back to the states to send it in. Don't send anything nice to or from mexico....trust me. He is more the kind of person to just buy a new one, as he makes more money in the time he would spend trying to make his computer work, than it costs to buy a new one.....

I however, would love to make this thing work. For if I can fix it, I can have it...... And its serously brand spankin new. I guess it was like this from day one.....

 

well what is your only other option? you will just have to call again man and see where dell takes you from there. Maybe they are familiar with the problem (wishful thinking). Still good luck to you and the laptop. i dont get why people are getting angry at you over this...

 

Ahahahahahahaaaaa...that made my day (which is saying something because my day is 3 minutes away from ending).

 

6k? that's it?

 

Yeah, 6k really isn't that much to play the "i buy a lot of your crap" card. I've purchased over 24K of equipment from Dell over the last two years (servers mostly) and they didn't even flinch when I mentioned it.

Thanks,
Andrew