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    Dell Studio 17 two problems

    Discussion in 'Dell' started by Thiemen, Sep 20, 2010.

  1. Thiemen

    Thiemen Newbie

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    Hi, I´ve got a Dell Studio 17 laptop with i5 processor for a few months, and I have two questions/problems:

    1. Sometimes when I turn on my laptop and log in, it automatically switches off. After that it turns on automatically. Why is this, and is it normal? Because on other laptops I didn't have this problem.

    2. Yesterday I turned on my laptop, and the screen becomes white. After this the screen turned red, then green, then red, then blue and white again. This repeated a few times, and after that my laptop switched off. When I turned it back on it started normally. Does anyone know what this means? It was really weird.

    Thanks. :)
     
    Thiemen, Sep 20, 2010
    #1
  2. Morgan Everett

    Morgan Everett Notebook Consultant

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    I think it means it's time to contact Dell for a replacement or refund.

    ;)
     
    Morgan Everett, Sep 20, 2010
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  3. Coruja

    Coruja Notebook Consultant

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    Do you have any peripherals connected? I've had a couple of blue-screens on startup recently and it seems to be due to an external HDD (WD book) connected via the eSata port. If I unplug the HDD there are no problems. Just a thought...
     
    Coruja, Sep 21, 2010
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  4. Thiemen

    Thiemen Newbie

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    No, I´ve got no external things connected to my laptop. Then I guess I will ask Dell for a refund (if that´s possible), and otherwise a replacement. If they will give me a refund I´m thinking about buying the same laptop with a better video card, because I think I´ll need that if I want to play the newest games.
     
    Thiemen, Sep 21, 2010
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  5. Coruja

    Coruja Notebook Consultant

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    Have you tried installing the latest BIOS update? Worth doing so if not.
     
    Coruja, Sep 21, 2010
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  6. Thiemen

    Thiemen Newbie

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    Do you know where I can download the latest BIOS update?
     
    Thiemen, Sep 21, 2010
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  7. Coruja

    Coruja Notebook Consultant

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    Yup, here

    Welcome to Home User Support

    just click the 'Drivers and downloads' link, plug in your model details on the next page, then select your operating system on the final page.
     
    Coruja, Sep 21, 2010
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  8. Thiemen

    Thiemen Newbie

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    Thanks, I hope it works.
     
    Thiemen, Sep 22, 2010
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