Dell Sends the Wrong Batteries

Ok I have a 9400 I just bought a week ago the battery was barely holding a charge so I called dell support he said he would send batteries in which he did. but he sent 3 instead of one battery and all were the wrong ones I decided to try dell chat here is the log. please guys tell me what you think and what I should do and if dell is sending the correct ones which he says he is.

5:06:51 PM System Welcome Devon Nelson ...
5:06:51 PM System Connecting to server. Please wait...
5:06:51 PM System Connected to chat2.us.dell.com
5:06:57 PM System RTS Keith B has joined this session!
5:06:57 PM System Connected with RTS Keith B
5:07:07 PM RTS Keith B Thank you for patiently waiting, you have contacted Dell Hardware Warranty Chat Support. Would you please verify the person and company name that owns the system? Is this a new or existing case?
5:07:31 PM You Devon F Nelson, Kragen Auto Parts this is a existing case
5:07:58 PM RTS Keith B May I please have your phone number, e-mail address and are you on the system with the issue?
5:08:32 PM You 5555555555 [email protected] and Iam on a different computer
5:09:37 PM RTS Keith B I will be happy to help you today, Devon. Can you provide any other information regarding what is happening with your system today?
5:10:26 PM You the system has a bad battery I just got it last week, they were susposed to send some batteries and I got them today but they sent me three batteries that were not for a 9400
5:11:07 PM RTS Keith B So your talking about 3 different computers?
5:11:43 PM You no I bought one inspiron 9400 and they sent me 3 of the same batterys for some other dell laptop. they do not fit
5:12:58 PM RTS Keith B I am looking up the order now. Please hold 3-5 minutes.
5:16:48 PM RTS Keith B I am not seeing anything special on the order. I am going to resend the order.
5:17:48 PM You Ok but the batteries I got were from some other dell so how do I send those back?
5:18:04 PM You And I want to make sure I get ones that will fit the 9400
5:18:18 PM RTS Keith B Yes.
5:19:02 PM You ok so what do I do with the stuff you already sent.
5:19:58 PM RTS Keith B Is there a return label with that?
5:20:18 PM You It has a EZ RETURN WAYBILL It says
5:20:38 PM RTS Keith B Good deal.
5:20:53 PM You I guess you probably just put that on the package it came with and send them back right?
5:22:38 PM RTS Keith B Address please.
5:23:18 PM You edit
5:26:08 PM RTS Keith B Order number edit Case: edit
5:26:28 PM RTS Keith B Please use these numbers for future questions on this issue:
5:26:28 PM RTS Keith B For future reference, a copy of this chat will be sent to the email you provided as you entered the chat.
5:26:59 PM You ok are the right batteries being sent and how soon will they come in?
5:27:08 PM RTS Keith B Devon, it has been a great pleasure working with you today. I'm going to send you some important information for your records. I apologize for its lengthiness. Let me know if you have any questions about it.
5:27:18 PM RTS Keith B Monday I would estimate.
5:27:28 PM RTS Keith B If you need further assistance with this case, you may contact us via [Chat]: www.dell.com/chat support or : [email protected] (include your Case# and Service Tag) [Subject]: Team 317 Email Dell Inc.
5:27:35 PM You ok thanks so is everything taken care of?
5:27:38 PM RTS Keith B I am constantly striving to improve my service. If there is anything I can do to help improve your experience, please don't hesitate to let me know by contacting my manager via email at [email protected].
5:27:38 PM RTS Keith B For service status, please go to http://support.dell.com 1. Log in. 2. Click on “My Order Status.” 3. Click on “My Support” and select “Service Call Status.” 4. Enter your Dispatch Reference# (Service Call Number) and Region or Service Tag.
5:27:38 PM RTS Keith B Is there anything else I can help you with today?Is there anything else I can help you with today?
5:28:32 PM You Well as long as everything is taken care of, also Do i just attach the return label to the batterys you just sent and turn them in?
5:29:28 PM RTS Keith B Yes so you will not be charged.
5:29:52 PM You Ok thank you keith I guess that is all for now.
5:30:08 PM RTS Keith B Thank you for using Dell Hardware Warranty Chat Support. Have a great day!

I also took out my order number and address and and all that good stuff so nobody rips me off, but thats how the conversation went.

 

Your order number is still there in one place. Atleast part of it.

I hope this doesn't happen with my system coming tomorrow.

 

Yeah I deleted part of it decided to delete the whole thing, is your system a refurb? if its brand new you should have no problems

 

Bump any more ideas