Dell Scouting Myspace?

A friend of mine recently posted a blog comment in her myspace space about the poor customer service she recieved from dell. I found a bit surprising/ scary when a "Dell Customer Advocate" replied telling her to contact him to help solve the issue. Isnt that was the customer service line is for?

Just a few days ago she again posted up something dell related about the a lawsuit going down in new york against Dell's CS. Once again she got a reply from a advocate who was a bit on the rude side if you ask me.

http://blog.myspace.com/index.cfm?fuseaction=blog.view&friendID=35020372&blogID=265215888&MyToken=82d63e80-3bcb-41f7-a2e1-6004dd95077c

I still cant believe this stuff to be legit just curious if anyone has had anything similar happen to them.

 

Funny how a company trying to answer complaints is being chastised. And I find it pretty amazing what people consider a manufacturer's problem. As an example, ealier this week a member here feels Dell is responsible for his problem after he decided to delete the Dell installed Vista partition and install XP, then his MediaDirect didn't operate properly. I highly agree a little knowledge is a very dangerous thing, especially when dealing with computers.

 

I really doubt thats true.

 

I agree with WackyT. Some people need to start taking responsibilty for their actions, or atleast research a little before they blame everyone but themselves.

I see nothing wrong with Dell answering complaints on Myspace. It shows they care, even if just a little.

 

I agree, many of the problems even on this site are related to poorly reinstalled OS's from people that shouldnt be doing it in the first place. Then they complain something is wrong and how dell is wronging them. Imagine all the bs dell and other manufactures deal with. On the flip side, im sure there are many valid complaints as well, but its good to understand both sides.

 

The girl has a valid point that it could be phishing. It would entirely too easy for someone to pose as one of those people ask for their information about their address and service tags, then switch ownership or something like that.

I don't think Dell should be roaming around like that, especially on Myspace.

s4iscool, this audio from a call is perfect evidence of the runaround customers get. The guy is asking how to turn off the computer because Windows isn't shutting it down but the support guy keeps asking for his name and service tag and stuff, instead of simply saying to hold the powerbutton for 5 seconds. http://www.break.com/index/dell_tech_support_moron.html

 

If it really is Dell, I'd say that's good customer service there. The reps going and seeking out the problems instead of waiting for the calls.

Well, I understand having to give my name and service numbers. Firstly, it lets the tech know exactly what system you are using,and what sort of warranty it has. Makes other troubleshooting much easier.

 

I was misleading. I mean that in some situations I guess the support reps need to step away from the policy. It was such a simple solution but the guy on the other end was exploding in anger when he was asked for each additional piece of information. They shouldn't need to confirm your address, phone number, and email in addition to taking your name and service tag and express service code. I would say the average time between a rep answering and them starting to help my problem is 3 minutes.