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    Dell Return Policy - Urgent

    Discussion in 'Dell' started by sganeshcse, Jun 17, 2008.

  1. sganeshcse

    sganeshcse Notebook Enthusiast

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    I ordered XPS M1530. Now it is in shipped status. I will get this laptop on 06/21. The cost is 1249$. But I ordered another one laptop same configuration for 1024$. I don't want to open my first laptop package. I want to return it immediately. Is there any restocking fees is applicable for me? any Shipping cost i have to pay?
     
    sganeshcse, Jun 17, 2008
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  2. nizzy1115

    nizzy1115 Notebook Prophet

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    Why dont you just cancel it?
     
    nizzy1115, Jun 17, 2008
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  3. The_Observer

    The_Observer 9262 is the best:)

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    Yes as mentioned above you might be able to cancel it.
     
    The_Observer, Jun 17, 2008
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  4. sganeshcse

    sganeshcse Notebook Enthusiast

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    I tried to cancel. But at that time it was in boxing stage. So i was not able to cancel.
     
    sganeshcse, Jun 17, 2008
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  5. md02geist

    md02geist Notebook Consultant

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    Nah just return it as soon as you get it. Full refund.
     
    md02geist, Jun 17, 2008
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  6. sganeshcse

    sganeshcse Notebook Enthusiast

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    I would like to know any fees is applicable for me? I am not going to open the package. What is the reason i can tell?
     
    sganeshcse, Jun 17, 2008
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  7. Tusin

    Tusin Notebook Evangelist

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    Refuse Delivery. That is what my brother has done I think twice.
     
    Tusin, Jun 17, 2008
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  8. sganeshcse

    sganeshcse Notebook Enthusiast

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    What are the risks behind to the Refusal of delivery?
     
    sganeshcse, Jun 17, 2008
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  9. nizzy1115

    nizzy1115 Notebook Prophet

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    Post man says you accepted it and keeps it for himself screwing you.
     
    nizzy1115, Jun 17, 2008
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  10. sganeshcse

    sganeshcse Notebook Enthusiast

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    I don't want to be on that situation. Just I would like to know I have to pay anything or not for returning?
     
    sganeshcse, Jun 17, 2008
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  11. nizzy1115

    nizzy1115 Notebook Prophet

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    What you should have done was call up dell initially to get it sorted out instead of ordering a second right away.
     
    nizzy1115, Jun 17, 2008
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  12. Tusin

    Tusin Notebook Evangelist

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    Dell told my Brother to refuse deilivery both times. It is not a "Post Man", it will be a DHL or someother person that requires you to sign.

    If something crazy like you refuse delivery and the "Post Man" keeps it, you do know all you would have to do is file a dispute with DHL etc.... But the odds of someone doing that, are the same as them never getting the package to you in the first place.

    It is possible that Dell told my brother to refuse because we are in Alaska, and shipping is about $60.00 from us to them.

    Also, if you are as worried about it as it sounds like you are. Why don't you just phone Dell and get your answer that way? It's not like this is uncommon.
     
    Tusin, Jun 17, 2008
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  13. sganeshcse

    sganeshcse Notebook Enthusiast

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    Now everything gone from my hand. Can I return this with in the 21days policy?
     
    sganeshcse, Jun 17, 2008
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  14. chelet

    chelet Notebook Deity

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    Yes. Just call up Dell and get an RMA from them.
     
    chelet, Jun 17, 2008
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  15. sganeshcse

    sganeshcse Notebook Enthusiast

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    Can I call now? Because my laptop is not delivered yet.
     
    sganeshcse, Jun 17, 2008
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  16. sganeshcse

    sganeshcse Notebook Enthusiast

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    Today I called the CSR and I got the Credit Return Authorization Number. I am not paying for restocing and shipping. They said, they will return my whole money. Thank you very much for your support.
     
    sganeshcse, Jun 18, 2008
    #16