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    Dell Product Returns - Do they Check?

    Discussion in 'Dell' started by FFT, Jun 8, 2006.

  1. FFT

    FFT Notebook Consultant

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    When I get a replacement Dell part, what would happen if I did not return the broken part?

    I do not see anything on their "EZ Return Waybill" that identifies that I returned the part. Theoretically, they Dell is suppose to charge me if I do not return it...., but I did not give them my Credit Card number, unless they have it on record already.

    Has anyone have any experience before?
     
    FFT, Jun 8, 2006
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  2. Amber

    Amber Notebook Prophet NBR Reviewer

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    Supposedly they'll just charge your account, but after several replacement parts that I have not sent back - they haven't done anything to me.
     
    Amber, Jun 8, 2006
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  3. FFT

    FFT Notebook Consultant

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    How many parts? How long have you had them?
     
    FFT, Jun 8, 2006
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  4. Amber

    Amber Notebook Prophet NBR Reviewer

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    keyboard, bezel and a couple of discs -- all minor things. I've had about 6 months
     
    Amber, Jun 8, 2006
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  5. davejohn

    davejohn Notebook Guru

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    I was a little slow in sending back a dead HD and they billed me for it. The invoice said to ignore it if I had already sent the drive back, or send them payment.

    Maybe it depends on the value?

    Dave
     
    davejohn, Jun 8, 2006
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  6. Amber

    Amber Notebook Prophet NBR Reviewer

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    Generally you'll recieve those if you haven't sent the part back within the 10 days I believe.

    Like you said, it can very well depend on the value. They haven't bugged me to pay, and as far as I'm concern - considering i've gone through 3 keyboards in a year, i should get to keep at least one broken keyboard. The bezel was completely cracked, and the discs were for software that didn't come with my laptop.
     
    Amber, Jun 8, 2006
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  7. lancorp

    lancorp Notebook Virtuoso

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    There is probably a LIEN on your house now! :D You'd never know until you go to sell it or re-fi!
     
    lancorp, Jun 8, 2006
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  8. Amber

    Amber Notebook Prophet NBR Reviewer

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    LOL, so far I haven't noticed anything. Again, I think it depends on your value. Dell isn't really going to care about the small stuff, but don't expect them to let you keep a LCD or a whole new system without some kind of consequence.

    If you order any kind of part through dell's tech support, you will receive a label to ship the product back. The funny part is that you can call dell, and depending on what tech you get, they will just tell you to keep the part (again if it is something minor).
     
    Amber, Jun 8, 2006
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