Dell Outlet experience

So... I finally ordered a refurbished Vostro 1500 from the Dell Outlet store. I leave the country on monday, so imagine how psyked I was when I received it today. I open the box, and it looks sweet. A bit thick, but sweeet. Then I notice a gap in the right side. Huh... they forgot to put in a DVD-drive that's part of the deal. Huh. There's a gap on the right side above the keyboard. huh. Their hotline is closed, so tomorrow (Wednesday) is the day I can get a hold of them. Huh... I leave monday... DAMN!

 

They normally will overnight parts if/when there is a screw up that bad. Stress its either an overnight, or a full return .

 

Well if it was just the DVD-drive missing, I wouldn't be worried. But the gap in the chassis is what gets me. I don't want a computer with a gap or a flaw in the chassis. And I presume they will have to give me a new laptop to fix that one, or at least have the computer in for repair.

 

So I talked to Dell for a little over an hour today. It actually took them that long to confirm my name and address, and to take a note of what's missing/wrong with my new laptop. A bit pathetic if you ask me.
Anyway... the guy was nice enough, and they're gonna send me the DVD-drive and a new piece of plastic that they say is causing the gap. I removed the pice while on the phone with them, and told them that nothing seemed broken or damaged with it, but they didnt't seem to wanna talk about that

I'm gonna get it tomorrow, then I'll see if that fixes everything. Otherwise it's back to Dell and then I have to buy a differen notebook

One thing that does concern me though... it's running SO slow. Occationaly it runs okay, but it takes forever to boot up, and sometimes it takes 2-4 minutes just to open IE, and sometimes it just freezes and I have to do a hard reboot. I tried to remove all the stuff that wasn't drivers and such, no difference. I hope a clean install of the Vista Home Premium that I own can help, but I can't really try it before I get a DVD-drive