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    Dell Outlet Return

    Discussion in 'Dell' started by Tim Brandt, Feb 28, 2008.

  1. Tim Brandt

    Tim Brandt Notebook Enthusiast

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    I'm not from this country, so i'm not sure how it works here.

    I've bought a Dell Vostro 1500 from the Dell Outlet store. I had so many problems with it (and still do) not to mention the total lack of incompetance from the people at Dell. I don't want it for a whole bunch of reason, so I wanna return it.

    I leave LA monday morning, and I for sure don't feel it's a return that's meant to be payed by me. How do you normally do when you wanna return a product, and is there any way that I might get Dell to pay for it?

    Thanks.

    PS. I haven't been this upset since the early 90's, so please forgive any misspells and lack of patience :)
     
    Tim Brandt, Feb 28, 2008
    #1
  2. blitzerdog

    blitzerdog Notebook Consultant

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    What was wrong with the vostro, because I was actually considering the outlet store for my xps purchase (not vostro but still).

    hm, Im not quite sure about the dell outlet store return policy, but if I remember it was just like dell's policy for new items, you can return it up to 21 days, but they send a new one out, instead of giving money back to you (I think, though I'm not sure)
     
    blitzerdog, Feb 28, 2008
    #2
  3. Tim Brandt

    Tim Brandt Notebook Enthusiast

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    Tim Brandt, Feb 28, 2008
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  4. lled

    lled Notebook Enthusiast

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    They DO refund your money back if you are not satisfied with the pruchase. Got my full refund in 3 days.
     
    lled, Feb 29, 2008
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  5. lled

    lled Notebook Enthusiast

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    Call Dell customer service @ 1-800-456-3355 and request a full system return. They will provide you a Return Authorization # which you will have to write on the original box.
    They will also set up a UPS pickup, free of charge. So, you will not be a paying a single penny for the return.
     
    lled, Feb 29, 2008
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  6. Tim Brandt

    Tim Brandt Notebook Enthusiast

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    Thanks. I have it all settled. Got the UPS-stuff from them yesterday, and took the packages to UPS today. I should have my money back in like 7-10 days.
     
    Tim Brandt, Mar 1, 2008
    #6